Description

Role Summary

What you'll get to do

• Routinely supervise, analyze and investigate any concerning metric trends within account base
• Drive recurring inspection of operating and business impact metrics with management to ensure constant business awareness
• Ensure management team is consistently setting, inputting, and updating MBOs for all employees
• Assist CS Theater Leader with creation of executive readouts for employees, business partners and/or senior leadership
• Represent the theater-based CS team as a subject matter expert on improvement requests pertaining to systems or processes
• Supervise and reconcile in theater usage and consumption of services related sales campaigns
• Coordinate routine collection of accurate cross-services bookings forecasts and insights for the CS Theater Leader
• Ensure up-to-date tracking of resource to account tracking in systems
• Assist other internal business partners with the collection of any proprietary account or theater related CS informational inquiries, as well as with Customer Meeting prep

Must-have Qualifications

• Bachelor's degree or equivalent experience is required
• 8 years experience within a Customer Success organization, ideally in some combination of customer-facing and operational roles
• Must be a collaborative self starter, with the ability to quickly assess the relative priority of potentially competing tasks and quickly refocus, as needed
• Effective and concise written and verbal communication skills are essential
• Must possess an understanding of sales and service go-to-market motions within a cloud company
• Ability to leverage, mine, merge, and modify spreadsheet data to derive business value and insights
• General understanding of a services P&L and how data elements can be adjusted to achieve a specific financial objective
• Proficiency and comfort working within common CRM and data reporting platforms
• Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $132,000.00 - 181,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $118,800.00 - 163,350.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $105,600.00 - 145,200.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!