As the Alternate Contract Manager (ACM), this position works in collaboration with the Contract Manager – HUD, to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and timeline.

Responsibilities include:

• Customer Service/Service Level Requirement’s Oversight
• Assist CM in Monthly Contract Deliverables due to HUD for contract
• Authority to sign as delegated representative on POA for HUD in CM’s absence
• Purchasing and Office Supply Budget Oversight
• Annual Employee Re-Certification coordination with HR
• Call Center Oversight
• IT Oversight
• Cash Management Oversight
• Assist the Contract Manager in Review, analysis and preparations of OIG and HUD audits
• Liaison of Congressional inquiries to Senators, Representatives as well as any Attorney General, CFPB or BBB complaints in conjunction with Contract Manager
• Serve as Vendor Manager support for all 3rd party vendors with CM
• Serve as Training coordinator – oversees general new hire training to make sure it is in line with contractual obligations, as well as supervisor and departmental training with material for all areas of contract
• Facility management oversight/liaison between Corporate Facility and on-site building management
• Participate and assist CM in Review Quarterly Reviews from Client and respond to contract reviews with Corporate Executive Team
• Assist Executive Team and CM in Legal Opinions, RFP’s and Contractual Responses or modifications
• Respond to client on all ad-hoc requests and contractual questions at direction of CM
• Ensure physical security and safeguards are always in place
• Train and review regulation on all contractual matters as well as industry standards on entire program
• Project management
• Ability to know the servicing functions and oversee the loan servicing operations as performing to the contract
• Oversees the Loan Servicing Manager to ensure compliance with contract requirements and SLA’s

Qualifications

Education

• Bachelor’s degree required; Advanced degree preferred
• Minimum 10 years of experience in mortgage loan servicing
• Minimum of 8 years of experience in Project Management

Experience/Training

• Demonstrated competency in an enterprise project management role involving the execution of multiple projects or a large project
• Experience in contract law, contract management and client deliverables
• Experience in Loan Servicing (knowledge of HECM in the last 3 years required by HUD)
• Experience in Call Center implementation and management
• Knowledge of HUD Regulation and the CFR governing the contract
• Knowledge of HUD systems a plus, knowledge of US Treasury Systems a plus; but not required
• Prior or Current Government Clearance a plus; but not required

Skills and Abilities

• Ability to know the servicing functions and oversee the loan servicing operations as performing to the contract
• Proven ability to work in a fast paced, results-oriented and customer-centric environment
• Ability to set goals and meet deadlines
• Ability to achieve results by driving decisions through advice and counsel to others

This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting.

Compulink is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)