Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

SCOPE OF ASSESSMENT:

Obtain detailed history of complaints, complaints, concerns, questions, problems from patients over the phone by following guidelines for phone triage. Assess the educational needs of patients, in collaboration with a provider and educate patients on selected health subjects.

KEY RESPONSIBILITIES

• Works under the direct supervision of the Nursing Director.
• Provides clinical and technical support for primary care providers.
• Triage's client phone calls providing advice and health care information or coordination and prioritization of sick Visits as needed based on client's complaints or needs.
• Acts as a resource person for medical assistants / reception staff providing support and guidance regarding clients medical / health care needs.
• Responsible for authorizing prescriptions on an independent basis with established standing orders and in accordance with CCAP policies and procedures.
• Reviews and categorizes labs, i.e., normal, abnormal needing immediate attention, etc.
• Must ensure the security of all medications at FHS, logging, tracking and disposal.
• When working within the Title X family planning program, any and all staff may be subject to prosecution if found to have coerced any person to undergo abortion or sterilization.
• The staff nurse must be able to perform and assume whatever major role is required or assigned that day.

Requirements

REQUIRED QUALIFICATIONS

• State of RI RN license.
• Ambulatory health care experience.
• HIV certification desirable.
• Ability to communicate effectively and work collaboratively with other CCAP and community disciplines.
• Takes Initiative
• Professional
• Triage skills
• Current CPR (BLS) certifications

PHYSICAL EFFORT / ENVIRONMENT

Moderate physical activity walking, standing, stooping, occasional lifting and sitting. Frequent use of phone, writing, typing and doing vital signs and verbal communication. Manual dexterity-injections, computer and assisting providers. Significant exposure to blood borne pathogens, respiratory diseases, and other infectious diseases and other biohazardous material requiring universal standard precautions for medical practitioners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE DEMANDS

The position is full time, part time when specified by the program director. Occasional unscheduled overtime. May be required to work in either Family Health Services’ locations at the discretion of the Director, the Medical Director or the Patient Care Coordinator.

COMMUNICATION SKILLS

• Interpreting technical medical terminology daily.
• Use all available methods of communicating with patients, such as
• Interpreters, individual counseling, group discussions, written materials, and visual aids.
• Communicating and identifying cultural, social and economic character of the patient population served.
• Making independent medical decisions daily, example ordering U/A for UTI, throat cultures with standing orders by the Medical Director and in accordance with CCAP policy and procedure.
• Documents clearly and concisely all client interactions in the medical record.

SIGNIFICANT JOB FUNCTIONS

Client Preparation:

• Prepares clients to be seen by primary care provider according to the policies and procedures.
• Greets clients warmly with an accepting manner, accurately obtaining chief complaint or nature of client's visit.
• Accurately performs measurements and clinical testing procedures according to policies and procedures.
• Assists providers with exams and minor surgical procedures as needed.
• Maintains universal precautions at all times.
• Completes all laboratory requisitions accurately.
• Facilities processing of all specimens.
• Administers vaccinations and injections, under the supervision of a provider and in accordance with agency procedures.
• Performs dressing changes independently after provider evaluation.
• Acts as a resource person for medical assistants regarding client preparation and procedures needed.
• Schedules tests and referrals for specialty care.
• Provides support and guidance for clinical and clerical support staff regarding client health care needs.
• Provides HIV counseling (if trained).
• Notifies patients of test results under the guidance and knowledge of providers.
• Provides education to patients.
• Orders educational materials.
• Ensures the safety and security of medications at FHS.
• Provides community education in the form of presentations, flyers, group work, etc.
• Clinical Responsibilities – Triage
• Triage's client phone calls evaluating client' s needs/health care complaints.
• Provides basic health care education and information for client's self-care needs.
• (RN/LPN) Provides Family Planning education and medications from provider orders (birth control)
• Coordinates and assesses client's health care/illness needs, scheduling appointments with providers, as necessary.
• With provider’s orders, calls in prescriptions, as needed.
• Documents all aspects of client care in the medical chart.

Administrative:

• Offers support under the direction and supervision of the Patient care coordinator in the following areas:
• Assists in the Supervision of day-to-day operations of client preparation, traffic flow, and lab testing of client visits.
• Collaborates with the office manager and patient care coordinator to evaluate medical assistants job performance as appropriate.
• Follows infection control policies and standards and CLIA standards.
• Participates in agency committees as necessary.
• Monitors abnormal PAP smear results and follow-up tracking client's progress and care.
• Monitors elevated lead screening according to FHS policies and procedures.
• Provide education and counseling information to parents whose children have elevated lead tests.
• Maintains professional licensure.
• Assumes responsibility for professional continuing education.
• Assumes responsibility for recording statistical clinic flow information in computer program.
• Maintains OSHA guidelines.
• Other duties as assigned.

CONFIDENTIALITY OF INFORMATION:

Full access to client's medical record and some access to financial/ statistical material.

Maintains client confidentiality at all levels of interaction in accordance with State and Federal laws and CCAP policies and procedures.

CCAP is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 12 available paid holidays for full-time employees and some benefits are included for part-time employees. 

 As permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine to be considered for and/or hired for job.