Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

Behavioral Health Medical Assistant

JOB SUMMARY:

Preform intake triage, assist patient with mental health screenings, vital signs, and referrals to labs. Coordinate with the intake coordinator and front desk staff regarding psychiatric and counseling services. 

The MA will maintain high levels of confidentiality and attention to detail in CCAP’s Electronic Health Record (NextGen) to include vitals, lab results, patient communications, and screening tools. The MA will manage collection of urine samples and send orders via the electronic interface. The MA will be responsible for scheduling appointments with department providers and adjusting schedules as necessary. The MA will answer agency phones in a kind and respectful manner and make referrals to internal services as well as external resources when needed. 

WORK SCHEDULE DEMANDS:

• This is a full-time position.
• Part time when specified by the Office Manager or Director.
• Must be able to work evenings.
• Occasional unscheduled overtime may be required in the event of vacation time or short staffing.
• May be required to work at any CCAP location

KEY RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Obtain and process patient vitals (BP, Wt., Ht., Pulse, Temp, and Urine if requested by provider/clinician)
• Update and maintain patient history, external coordination of care records, and other medical records in EHR.
• Operate and maintain clinical equipment
• Fill out lab and state transmittals
• Properly dispose of medical waste and sharps
• Schedule/cancel appointments
• Confirm next day appointments
• Properly document in EMR Chart
• Clean and stock working area/lab
• Alert appropriate person of supplies needed
• Answer phones in courteous manner
• Take accurate, legible phone messages and medication requests
• Secure department and end of shift if last to leave, unplug equipment, lock medication cabinets, and shut off lights.
• Computer literate
• Assist with administrative tasks as needed
• Treat client and families with respect and dignity
• Adhere to agency policies and professional code of ethics 
• Other duties as needed

Requirements

REQUIRED QUALIFICATIONS:

• High school diploma, GED
• Medical Assistant Certification
• Triage skills
• MMR and TB Vaccinations 
• Organizational skills
• Strong interpersonal communication and written skills 
• Excellent communication skills for all levels of client, provider, and colleague interaction. 
• Professional and respectful telephone manner
• Current CPR (BLS) certifications
• Bilingual/Bicultural Spanish a plus

CONFIDENTIALITY OF INFORMATION:

Full access to client’s medical record and some access to financial/statistical material. Maintains client confidentiality at all levels of interaction in accordance with State and Federal Laws and CCAP Policies and Procedures. 

PHYSICAL EFFORT / ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate physical activity: walking, standing, sitting, bending, stooping, and occasional lifting. Frequent use of phone, writing, typing, doing vital signs, and verbal communication. Need to be able to sterilize instruments appropriately, clean waiting room and exam rooms as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to blood borne pathogens, respiratory disease, other infectious diseases, and other biohazards material requiring universal standard precautions for medical practitioners. Lifting to 20 lbs. 

CCAP is an Equal Employment Opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, status as a protected veteran or any other protected characteristics as established by applicable federal, state, or local laws. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.

OUR BENEFITS

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and 12 paid holidays for all full-time and some benefits are included for part-time employees.