Description

*FLSA Status – Non-Exempt

*EEO Category – Service Worker

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Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

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MAJOR FUNCTION: To provide friendly, professional, and high-quality support to CompleteCare’s providers within a team-based, patient-centered medical home model of care.

ESSENTIAL RESPONSIBILITES:

• Provide services to patients while ensuring a safe environment of care
• Reduce risks of nosocomial infections in patients, employees, and visitors
• Always embody friendly and courteous customer service with both patients and staff
• Act as an active participant in the healthcare team – working together with all levels of staff to ensure the best care possible for patients
• Work with team to meet specific healthcare performance improvement goals
• Adhere to all applicable HIPAA guidelines as to ensure confidentiality of patient information
• Problem-solve issues as they arise in a proactive and positive manner
• Organize and prioritize tasks as assigned
• Work with supervisor to plan departmental activities, evaluate data and make suggestions for improvement
• Maintains clean and orderly workspace and efficiently utilizes supplies

OTHER JOB DUTIES:

• Manages assigned provider’s schedule to ensure that we are optimizing access for our patients.
• Communicates with provider about patients to be seen
• Greets patients and escorts them to exam rooms
• Identifies patients and confirms medical records
• Schedule appointments as necessary
• Registers patients and collects all information required
• Prepares patients record for provider
• Prepares patients for exam by collecting relevant medical history, information about visits, vital signs, and instructs patients on preparation for exam procedures
• Assists provider during examination
• Selects and completes all required forms for each medical screening
• Guides patients through their visit
• Administers vaccines and completes referrals as needed
• Communicates status of the patient with other members of the healthcare team
• Assures medical charts are returned
• Properly disposes of soiled equipment and laundry and prepares regulated medical waste
• Transports and retrieves instruments safely and prepares for sterilization
• Keeps clinical area clean, orderly, and stocked with supplies
• Opens and closes clinical area according to assignment
• Assists Practice Manager, Head Nurse or Charge Nurse with other tasks and projects as required on an as-needed basis to meet the goals and objectives of the organization.
• May require lifting/assisting patients
• Position requires work with hazardous and bio-hazardous materials
• Requires walking/standing for long periods of time
• Additional job duties as assigned 

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS:

• High School diploma or equivalent. 
• Graduate of an approved Medical Assistant program
• 1 – 2 years of experience in a healthcare setting
• Experience with electronic medical records preferred
• MA certification required within 6 months of employment
• CPR certified
• Excellent communication and problem-solving skills 
• Excellent interpersonal skills and the ability to work effectively with all members of the healthcare team. 
• Commitment to professional growth and development in a dynamic, forward-thinking organization
• Demonstrated knowledge in the role of every medical emergency