Job Summary

As a Director of Client Relations, you will assume a strategic leadership role in fostering and enhancing exceptional client relationships within the North America (NAMER) region. Your primary focus will be to champion seamless collaboration between clients and various lines of business. This role requires a high level of expertise in client management, an executive presence, and a dedication to delivering exemplary client experiences.

If you are a highly motivated and skilled professional who is passionate about elevating client satisfaction, and you meet the qualifications outlined below, we invite you to join our dynamic team. As the Director of Client Relations, you will have the opportunity to drive our continued success and growth in the food service industry.

Position Objectives:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Perform high-quality work within established deadlines with the ability to work both independently and as part of a team.
Interact professionally with colleagues, clients, and external partners.
Demonstrate effective collaboration and communication with internal teams and other organizations

Major Duties, Functions, Tasks

1. Strengthen Client Relationships:

a. a. Serve as the primary point of contact for client initiatives and promptly address any issues to maintain strong and positive client relationships.
b. b. Foster continuous communication and engagement with regional clients and stakeholders, effectively addressing their needs and concerns.
c. Act as the senior client advocate, resolving critical client issues by leveraging appropriate resources and providing exceptional customer service.

2. Drive Client Satisfaction and Loyalty:

a. Ensure national client needs are met, reports are completed on time, and client meetings are conducted regularly to enhance customer satisfaction.
b. Monitor employee engagement levels and promote behaviors that align with Client’s overall goals, contributing to improved client experiences.
c. Emphasize overall client satisfaction, earning client references and participation in case studies to showcase our exceptional service.

3. Drive Business Growth and Efficiency:

a. Review and provide clear explanations of Statements of Work (SOW) and Master Service Agreements (MSA) for all sectors, supporting new business opportunities.
b. Collaborate with cross-functional team members to translate business needs and product requirements into innovative solutions that drive customer growth.
c. Present efficiencies and cost reduction ideas to upper management, contributing to the company's overall success and profitability.

4. Ensure Financial Accountability and Compliance:

a. Collaborate with the Financial Analyst to oversee NAMER finance and invoicing, confirming that all sites meet financial goals or better on a monthly basis.
b. Manage budgets in coordination with sectors and ensure accurate invoicing against budgets and headcounts, maintaining financial stability.
c. Monitor Client’s pre-approved travel budget, ensuring it stays on target or below to optimize cost-effectiveness.

Note: Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in a related field (MBA preferred).
• 7 years of client relationship management experience within the Food Service industry, specifically working with tech companies.
• Proven ability to develop new relationships with internal business units, drive progress on strategic goals, and uncover new opportunities within large organizations.
• Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes.
• Executive-level presence with effective written and verbal communication skills.
• Track record of developing customer trust, driving customer allegiance, and expanding customer footprint.
• Strong organizational skills with the ability to handle multiple tasks and priorities effectively.
• Excellent interpersonal, self-motivational, and negotiating skills.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Job Type: Full-time

Pay: $130,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person