39 Client Services Manager Jobs in Fremont, CA
Compass Group Careers is Hiring a Client Services Manager Near Fremont, CA
Pay Grade: 16
Salary: $150,000
Other Forms of Compensation:
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in PeopleHub by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.
Job Summary
Location: Can work out of any of our branches; prefer Bay Area
Comp: Target $150k
We are seeking a customer-obsessed Client Services Manager to support the growth and development of Canteen’s Pacific Division. As the Client Services Manager, you will be instrumental in creating a culture of trust and continuous improvement with our clients and partners. You will provide critical support to our efforts to retain clients, surprise and delight our customers, and improve overall business health of key accounts. You will do this through deep collaboration with clients, internal Canteen and Compass partners, and vendors.
We are seeking a high judgement individual with an empathetic and clear communication style and a focus on detail and data. This is a new role for our division, and the responsibilities will evolve over time as we enhance our focus on customer service and operational excellence. An open mind, an acceptance of ambiguity, and a proactive, problem-solving approach will be key to success.
The great things you can expect to do in this role:
* Build a strong network with internal partners to ensure ongoing excellent service standards are met for our most critical accounts
* Become an expert on our top clients and help continuously improve the way we service them as a company
* Instill a culture of customer service, learning, earning trust, and accountability with our team members
* Support the development of strategic account plans, with mechanisms to ensure contractual and internal business objectives are met
* Enable seamless implementation of operational priorities across divisions, sectors, and geographies
* Provide support service consultation to clients to maximize levels of service, improve quality, and help reduce their costs
* Build a structure for account reviews and track and report out on KPIs
* Prepare ad hoc analyses for client reviews and presentations
* Manage client relationships with timely and detailed communication
Minimum Qualifications:
* A minimum of 5 years in the account management or client management space
* Excellent written, verbal, and listening skills
* Highly proficient in Microsoft OMS tools
* Passionate about customer service
* Demonstrated ability to manage and influence multiple goals and deadlines simultaneously in a fast-paced, multi-stakeholder and global environment to excellence
* Strong collaboration skills, preferably with experience across matrixed organizations
* A passion for people and teamwork, along with continuous learning and improvement
Preferred Qualifications:
* Experience in operations and food service
* Experience managing large programs that involve strategic planning and project implementation
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteenare offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1312683
Job Summary
Full Time
$111k-143k (estimate)
05/23/2024
07/21/2024
The job skills required for Client Services Manager include Customer Service, Initiative, Client Service, Problem Solving, Account Management, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
