Overview

The Care Model Medical Assistant Instructor is responsible for training care team members in the delivery of CommUnityCare’s model of care. Under the direction of the Associate Director of Care Model Academy, they participate in curriculum development, training, and ongoing assessment of new and existing clinical staff in relation to the Gold Standard workflows established for each service line. Instructors have a strong understanding of the framework and strategies of team-based primary health care as practiced by high performing organizations, particularly as they relate to medical assistants, and are able to effectively communicate these tenants to staff. Instructors are responsible for teaching team members in classroom and hands-on settings, ensuring that they gain the knowledge and skills that are required to deliver our model of care at the highest level. They are responsible for sound educational practices and the academic development of each care team member. Instructors will also manage their classroom environment and promote a positive and engaging learning experience, provide support, tutoring and other assistance as needed. Instructors are to “model" the professional behaviors, language, and activities expected of our care team members. They will have a strong understanding of all requirements and skills that fall under the responsibility of a medical assistant and will assist new or existing staff as well as problem-solve to help them grow within their roles.

Responsibilities

Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations)

Primary Accountabilities:• Participate in skills development that are aligned with CUC’s established care model and in the implementation of educational programs to ensure compliance with quality standards.• Teach and serves as a resource in accordance with the competency level of medical/clinical assistants with relation to Care Model and Gold Standard Workflow• Participate in the planning, implementation, and delivery of educational material for new and established staff.• Utilize principles of adult teaching/learning during all training activities.• Utilize classroom and lab instruction, student assessment mechanisms, and classroom management techniques to provide an engaged classroom experience to students.• Coordinate and instruct assigned MA courses specific to workflow and care model competencies.• Teach specified subject(s) in the medical assistant curriculum for students’ comprehension. This entails having a strong understanding of the topics being taught and preparing well for lectures and any applicable sim labs or onsite clinical training.• Ensure that instructional materials and equipment are ready for student use, sufficient in quantity, are properly maintained and are in working order prior to class time.• Provide continuous feedback and input on ways to improve curriculum to foster effective learning• Demonstrate medical skills/procedures and assist students as they practice hands-on • Administer tests and assignments to students to assess their understanding of topics they have taken, as well as to measure the efficiency of the teaching methods adopted• Promote the use of technology in teaching• Evaluate students’ performance and create effective means of recognizing excelling students, while encouraging those requiring additional support to improve their understanding/performance• Participate in ongoing faculty assessment and professional development activities to ensure an active and engaged classroom experience for all students; maintain required certification and license• Actively participate in meetings, review, and analyze assessment data, compile reports, and meet academic and administrative deadlines• Ensure compliance with all federal, state, and regulatory bodies’ guidelines, along with internal policies of the organization• Other duties as assigned

Knowledge/Skills/Abilities:• High level of relationship building skills.• Interacts effectively and courteously with CommUnityCare’s diverse workforce. Able to project a professional, friendly, and helpful demeanor.• Excellent verbal and written communication as well as presentation skills.• Excellent instructional skills (empathy, excitement, engagement).• Strong planning and organizational skills.• Understanding of standard workflows and process improvement and development.• Strong attention to detail and accuracy.• Enjoy working effectively in a team environment.• Knowledge and experience in adult education and learning principles

Qualifications

MINIMUM EDUCATION: • Graduation from high school or equivalent• Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.

MINIMUM EXPERIENCE:• Completion of a Medical Assistant Externship.• Five years or more of experience as a medical assistant in an outpatient setting.• At least two (2) years experience in educating or training medical assistants either in a formal or informal training role ie preceptorship, team lead role, etc. REQUIRED CERTIFICATIONS/LICENSURE:• Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.