Responsibilities

This is a PRN - per diem 1099 employment within the HEB Wellness Clinics: Click here to learn more!!

Current Central TX Locations:

• Ronald Reagan: 19368 Ronald W. Reagan Blvd.,Suite 100, Georgetown, TX 78628 - Open Monday - Friday / 8:30am-5:30pm 
• South Congress: 8601 South Congress Avenue, Suite 110, Austin, TX 78745 - Open Monday - Friday / 8:30am-5:30pm
• Hancock: 1000 East 41st Street, Suite 805 Austin, TX 78751 - Open 7 days a week / 9am-6pm 

We are looking for:

- a high school diploma, or equivalent

- experience as a medical assistant, admissions rep, or in-clinic support

- Basic Life Support (BLS) certification - Must be through America Heart Association (AHA)

- Medical Assistant certification (CMA) required from one of these organizations

What is the work?

Customer Service:

- Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible

- Assists with check-in process; processes transactions required to begin / complete patient visits

- Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails

- Resolves patient complaints; assists patients in all Clinic-related inquiries

- Promotes H-E-B Wellness Primary Care services

- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)

- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery

- Serves as a resource to patients; facilitates coordination of patient care

- Assists with patient referral process, and associated follow-ups

- Obtains referring physician orders and outside facility images / reports as necessary

Patient Care:

- Performs patient intake interviews; takes medical histories; checks / records vital signs

- Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support

- Replenishes medical supplies / materials

- Maintains collaborative, professional relationships with clinic staff

- Ensures adherence to HIPAA regulations

What is your background?

- High school diploma, or equivalent

- Graduate of an accredited medical assistant

- Medical Assistant certification (CMA)

- Basic Life Support (BLS) certification

- 1 years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)

- 1 years of experience in phlebotomy / blood drawing (preferred)

- Experience in customer service

- Experience working with electronic health records (preferred)

Do you have what it takes to be a fit as an H-E-B WPC Medical Assistant?

- Knowledge of medical terminology

- Proficiency in MS Office, related software / applications

- Advanced interpersonal, customer service, and issue-resolution skills

- Advanced written / verbal communication skills

- Strong organization and follow-through skills; attention to detail

- Bilingual skills (English - Spanish) a plus

- Ability to quickly learn new procedures / processes

- Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks

- Ability to project process ownership, accountability, and initiative

- Ability to work as part of a team; ability to work with minimal supervision

- Ability to apply good judgment and logic in performing duties, and responding to customer needs

Can you...

- Function in a fast-paced clinic / office environment

- Sit / stand for extended periods of time

- Regularly lift up to 20 lbs

- Work extended hours and / or rotating schedules