ACCOUNTABILITY:

Under the supervision of a Regional Manager this position will administer the Community Services Block Grant (CSBG) through Case Management by providing on an ongoing basis that includes individual assessment, service plan development, arranging for necessary services, follow-up and ongoing monitoring of customers status and the services delivered. Plans and organizes and directs the program activities. Assure compliance with program regulations and guidelines set by the funding agencies.

GENERAL DESCRIPTION:

The CSBG Case Manager is responsible for administering the CSBG Block Grant through Case Management by providing on an ongoing basis individual assessment, service plan development, arranging for necessary services, follow-up and ongoing monitoring of customer’s status and the services delivered. The Case Manager assists in the auditing and reviewing of case files/documentation to ensure consistent service quality, client/program accurate documentation, and grant compliance. This position will also conduct interviews with clients, make recommendations, and discuss leadership opportunities to improve the client service experience.

KEY RESPONSIBILITIES:

• Under direct supervision of the Regional Manager, the Case Manager will assist to plan, implement and manage CSI programs that research, establish, and maintain successful partnerships with community, employee and public groups, vendors, governmental agencies, and prominent community organizations that serve residents in the service areas.
• Maintain SHAH reports/data entry of files and other information as required by the funding source and Executive Director.
• Work with Regional Managers and the President/CEO to identify, design and develop Community Services Inc. sponsored events, and ensure CSI’s participation in other enrollment generating community events. Ensure community awareness by sharing program goals, outcomes and accomplishments within the ten counties that we serve.
• Helps maintain documentation and reports for the program. File regular reports as required by CSBG.
• Recommend to Regional Manager any issues or action necessary to carry out the mission of CSI and the CSBG program. Assist the Regional Managers with strategic and program planning, with the preparation of timely responses to complaints, inquiries, and regulatory compliance reviews, and assure successful benchmarks of program outcomes.
• Assure CSBG customer case management accountability through observation, onsite monitoring/participation, reporting and performance measurement, and through monthly meetings either face to face or by phone call and/or email contact for follow-up.
• Represent the agency to external organizations, including but not limited to, government agencies, community organizations, area businesses, providers and vendors, in a manner that maintains integrity and enhances the reputation of the agency.
• Ensure compliance with all applicable regulatory requirements, including timely preparation of reports to Director of Quality Assurance & Reporting when required to do so in a timely manner.
• Perform other duties as assigned.
• Ensure that CSBG customers are participating and turning in required documents for outcomes/benchmarks.
• Provide support to supervisor when out to provide office coverage for phone calls.
• Report developments, accomplishments and concerns to Regional Manager and CEO when warranted/appropriate.
• Be able to travel to required assigned Intake locations within the ten-county area that CSI serves.

QUALIFICATIONS:

• Bachelor’s degree in a related field of study preferred, but not required, a minimum three (3) years’ experience in community development, Case Management, or the non-profit environment. (5) Years’ experience in Customer Services, Public Sector
• Able to use a PC and general office software such as MS Office, Excel, and Internet applications at an advanced level.
• Strong customer services skills for events, planning experience with the ability to take the lead in planning and organizing activities and leading team members when asked by Regional managers
• You must also have a high level of integrity, excellent oral and writing skills, project management skills, analytical skills, sound judgment and advanced interpersonal (e.g. mediating, counseling, mentoring) skills, demonstrated ability to articulate goals and implement processes and strategies to achieve those goals and meet deadlines.
• Possess knowledge, experience and understanding of service area communities, its business and community and health networks, educational institutions, governmental agencies and civic and community leaders.

Equal Opportunity Employer

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Ability to Relocate:

• Plano, TX: Relocate before starting work (Required)

Work Location: In person