Company Description

Jonathan Rose Companies is one of the country’s leading owners, developers and operators of green affordable and mixed-income communities. Our mission is to create a more environmentally thriving, socially just world through the development, preservation, renovation and management of green, affordable and mixed income housing.

Residents, and their wellbeing, sit at the heart of Jonathan Rose Companies. Rose Community Management (RCM) - our property management company - delivers hands-on, customer-focused services to our residents and economic benefits to our owners.

With over 300 dedicated team members covering 11 states, our community-based teams are focused on ensuring that the properties we manage are socially, environmentally and financially healthier and more vibrant places to live.

RCM helps to deliver the company’s “Communities of Opportunity” model, by bringing health, education, financial, cultural and social services to our residents so that they become empowered partners in their communities, improving economic and social outcomes.

Our vision for Communities of Opportunity is to empower residents, through the co-creation of programming and interventions, improving health and wellbeing, resulting in better life outcomes, with great housing communities as the platform.

Job Description

As a Resident Service Coordinator (RSC), you play a crucial role in supporting residents within your community. You have the opportunity to make a positive impact by conducting assessments of residents' needs, developing individualized service plans, and providing information and referrals to appropriate social services. Your coordination of community events and activities also cultivates a sense of belonging and promotes social connections among residents. Working closely with the community management, you help ensure the safety and well-being of all residents, as well as a thriving and supportive environment.

This job is part-time, in-person at our NC Five apartment community located at 1025 West Berks St. Philadelphia, PA 19122. 

The pay range for this position is $25 - $26/hr based upon factors including but not limited to related experience and time in the industry.

Primary responsibilities include:

• Welcoming New Residents: Reach out to new residents within two weeks of move-in to introduce the RSC's role in the community management team and share more about resident services.
• Collaborating with Community Management: Work together to engage residents, address safety or behavioral concerns, and promote housing stability.
• Completing Assessments: Conduct comprehensive, non-clinical assessments of residents for wellness, safety, and social needs or interests.
• Resident Support: Provide information on resources, services, and programs available in the community, and make referrals to service providers as needed, including help with follow up and delivery of services.
• Program Development: Collaborate with residents to co-create and organize on-site programs that promote self-sufficiency and social resiliency.
• Building Relationships: Develop key relationships with community agencies and service providers, including resources like the Area Agency on Aging, local public safety departments, and healthcare and education institutions.
• Crisis Intervention: Provide crisis intervention services to residents in need, including referrals to appropriate community agencies or emergency services.
• Documentation: Maintain accurate and complete records of resident interactions, services provided, and program participation, as well as an up-to-date resource directory with all local service providers. Submit required HUD Semi- Annual Performance Report to maintain funding for the resident service program.
• Evaluation: Collect feedback from residents and evaluate the effectiveness of services and programs, making necessary adjustments to meet the changing needs of the community.
• Perform other job-related duties as assigned.

Required qualifications:

• Bachelor’s degree in social work, human services or related field required
• Minimum of 3 years of experience in a social service capacity required
• Minimum of 1 year of documentation experience required
• Experience with senior population preferred
• Works well in a team environment
• Strong attention to detail and the ability to multitask
• Working knowledge of the Microsoft Office suite.
• Inspired to perform well by the ability to contribute to the success of a project or the organization
• Excellent verbal and written communication skills.

Preferred qualifications:

• Masters degree in social work
• Experience working in residence services

Rose Companies Benefits:

At Rose Companies our goal is to provide an affordable and comprehensive benefits package that provides security for you and your family and supports your overall wellbeing. Benefits offered include, but are not limited to: Medical, Dental, Vision, Flexible Spending Accounts, Life, Short-Term Disability, Long-Term Disability, 401K with company match, competitive paid time off policy, paid holidays, parental bonding leave and educational assistance. 

Rose Companies is committed in policy and practice to providing equal employment opportunities for all applicants and employees, based upon their training, experience, and overall qualifications. Consistent with this commitment, discrimination against an applicant or employee based upon the individual’s race, color, creed, religion, sex, gender, age, national origin, ancestry, citizenship status, marital or familial status, sexual orientation, gender identity, gender expression, disability, military status, protected veteran status, genetic information, or any other condition or characteristic protected by law is strictly prohibited.