Job Summary: The VITA Call Center Representative will assist with answering calls, scheduling tax preparation appointments, and participating in the VITA Clinics during tax season. The position of VITA Call Center Representative is a grant-funded position and is based upon funding availability. This is a seasonal, part-time position (approximately 20-25 hours per week). Grant funding dictates the pay range for this position.

Position Requirements:

• High school diploma or equivalent;
• Previous experience in a customer support role;
• Track record of accuracy and meeting quotas;
• Strong phone and verbal communication skills along with active listening;
• Basic computer skills;
• Ability to remain customer focused and demonstrate adaptability to different personality types.

Essential Functions:

• Manage large amounts of inbound calls in a timely manner;
• Follow communication ‘scripts’ when handling calls;
• Build relationships with callers by taking the extra time to ask pertinent questions;
• Keep accurate records of all conservations in our database;
• Identify callers’ needs, clarify information, and schedule appropriate appointments;
• Participate in relevant professional development and training opportunities;
• Other duties as assigned.

Job Types: Part-time, Seasonal

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person