Level 17M Exempt

Job Title : Supports Coordinator Manager

Job Summary : The Supports Coordinator Manager serves as a trainer, supervisor, mentor and advocate for a team of Supports Coordinators providing supports to individuals with developmental disabilities. The essential function of the position is to facilitate the effective and efficient planning and implementation of the principles of Person-Centered Planning and Self-Determination, the Michigan Mental Health Code, Detroit Wayne Integrated Health Network (DWIHN) and Department of Health and Human Services (DHHS) requirements, CLS guiding principles, code of ethics and professional code of ethics.

Reporting Relationship : Reports to the Supports Coordination Director

Essential Duties and Responsibilities :

• Reviews Individual Plans of Service and BioPsychosocial Assessments developed by Supports Coordinators under their supervision, and provides training and guidance to Supports Coordinators in the development and implementation of plans and assessments.
• Assists Supports Coordinators to assist individuals with building circles of friends, and provides training and guidance to Supports Coordinator in developing circle building skills.
• Trains and supports Supports Coordinator in development of best practice guidelines and methods of identification and targeting of actions which lead to the fulfillment of dreams.
• Assists Supports Coordinators to identify and utilize entitlements for the people they support.
• Trains and supports Supports Coordinators in developing meeting facilitation and negotiation skills.
• Participates in the Supports Coordinator Manager Leadership Meetings and Operations Meetings.
• Participates in the Living Lifestyles Committee meetings.
• Participates in Agency Committees and planning groups specific to systems development.
• Completes all mandatory management training courses and participates in all other recommended training courses as approved by supervision and required by agency.
• Completes the required number of professional skill development activity each fiscal year and also comletes additional training as contractually required by DWIHN and DHHS licensing requirements, as applicable. If CMHP credentialed, completes the required number of child-specific professional skill development training.
• Works collaboratively with other traditional support systems to develop new methods of service delivery.
• Participates in the interview process for Supports Coordinators. Trains and mentors new staff regarding job expectations.
• Schedules and facilitates, at least, monthly staff meetings. Conducts field visits and meetings with Supports Coordinators to evaluate performance, provide support/assistance with any unique or precedent setting situations and assess Person’s satisfaction with services received.
• Conducts training regarding agency expectations with Supports Coordinators.
• Provides leadership and direction to CLS staff, reinforcing organizational principles and setting the tone and expectation for quality service delivery.
• Meets with administrative level staff to ensure effective means of continuing quality services and addressing specific problem areas. Participates in the development and implementation of policies and procedures.
• Performs Clinical Case Record Reviews and follows up on any Plans of Correction as applicable.
• Meets performance requirements related to job duties and service delivery. Completes required documentation in a quality and timely manner consistent with requirements of CLS agency and external funding sources.
• Assures the timely completion and submission of Individual Plans of Service, Progress Notes, and other job specific documentation. Utilizes database tracking systems to monitor and assure timeliness.
• Uses computer and database programs to complete all reports and documentation. Completes required reports and summaries of services per funding source mandates.
• Monitors service provision by making periodic field visits to residential, vocational and community based sites.
• Enforces agency expectations and addressed performance issues.
• Monitors and evaluates ongoing performance of Supports Coordinators.
• Maintains confidentiality of consumer and agency information.
• Works adjusted hours as needed.
• Performs special projects and other duties as assigned by supervisor.

Qualifications and Requirements :

Extensive scheduled and non-scheduled travel is required in executing duties and responsibilities of this position. Employees must provide their own transportation. Maintenance of a valid driver’s license, an acceptable driving record, and vehicle insurance in compliance with State of Michigan requirements are all continuing conditions of employment. If driving a vehicle other than the one listed on file with the Human Resources Department, employee is responsible for ensuring that the vehicle is registered, insured and meets all other State of Michigan motor vehicle requirements and providing documentation as requested.

CLS policy restricts the use of an alternate driver without the express, prior written authorization of the Human Resources Director. A review of such request will be based on evaluation of HIPPAA compliance issues, work restrictions and other relevant factors.

Education :

Minimum of a Bachelor’s degree in Human Services arena, and current, valid State of Michigan Limited Licensed Bachelor’s Social Worker (i.e., LLBSW) and Qualified Intellectual Disabilities Professional (QIDP) credentials. Bachelor’s degree in Social Work and full LBSW licensure preferred.

As required by Michigan’s Public Health Code (MPHC), limited licensees must be supervised by a Licensed Master’s Social Worker (LMSW). The MPHC also states that a limited social work license is renewable for not more than six years . Consistent with the MPHC, limited licensees must obtain full social work licensure prior to the end of the period of their 6 th annual renewal .

Experience :

Minimum of three years experience in case management focused work in the social work field. At least one year experience working with people intellectual/developmenta disabilities. QIDP credentialing is required. Previous supervisory experience preferred. If no previous, targeted experience as a Supports Coordinator Manager, must minimally complete three month orientation and training as a Supports Coordinator Manager In Training .

Special Knowledge :

Computer skills required, including word processing, spreadsheets, flowcharts, and use of internal and external e-mail. Ability to utilize and navigate Power BI, ARROW, MH-WIN and Microsoft systems.

Knowledge of the principles of Person-Centered Planning and, Self-Determination. A clear understanding of the roles and responsibilities of the Supports Coordinator. Must have practical experience and demonstrated effectiveness in the development and monitoring of individual budgets. Good understanding of mental health functions and systems. Ability to use initiative, plan, organize, maintain systems, and meet deadlines (while paying attention to detail and maintaining a high level of accuracy). Ability to work well within a team atmosphere and maintain a positive, upbeat attitude. Desired attributes include creativity and a willingness to develop knowledge bases and share information with peers. Flexibility and a willingness to learn. Good interpersonal and negotiation skills with the ability to communicate effectively and establish positive professional relationships with both internal and external stakeholders.

PHYSICAL DEMANDS:

Physical tasks are minimal. The Supports Coordinator Manager position involves both office and field work. Adjusted hours and extensive scheduled and non scheduled travel are required in executing the duties and responsibilities of this position.

TRAINING :

On the job training will be coordinated and/or provided by the Supports Coordination Director.

CLS , Inc. is an equal opportunity employer. All administrative, management and supervisory personnel are directed to support and cooperate with the EEO program and other equal employment opportunity efforts. Performance will be evaluated in this regard.

Position Description Updated: 08/21/23 Position Posted: 11/16/2023