1 Help Desk Job in Nevada, TX
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Help Desk
$62k-78k (estimate)
Full Time
4 Weeks Ago
Community Independent School District is Hiring a Help Desk Near Nevada, TX
Primary PurposeProvide a primary point of contact for the Technology Department. Responsible for phone support, distribution of work orders, and onboarding new employees. As well as maintaining vendor relations, entering purchase requests, and receiving deliveries.
QualificationsEducation/Certification:
High school diploma or GED
Special Knowledge/SkillsBroad knowledge of computer hardware and software applications
Knowledge of Microsoft Office (or similar) tools.
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Experience3 years of work experience in administrative support position
Major Responsibilities And DutiesTelephone Support
Mental Demands/Physical Demands/Environmental FactorsTools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking,
grasping/squeezing, wrist flexion/extension, reaching
Lifting: Moderate lifting and carrying (up to 44 pounds)
Environment: Occasional prolonged and irregular hours; occasional district wide travel; May be required to be on-call 24 hours a day.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
QualificationsEducation/Certification:
High school diploma or GED
Special Knowledge/SkillsBroad knowledge of computer hardware and software applications
Knowledge of Microsoft Office (or similar) tools.
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Experience3 years of work experience in administrative support position
Major Responsibilities And DutiesTelephone Support
- Receive phone calls and work cooperatively to assist end-users to resolve problems
- Communicate with the team to identify and resolve emerging problems.
- Process & assign technology-related work orders.
- Analyze and identify trends in issue reporting and devise preventative solutions.
- Work closely with the Human Resources Department to onboard new staff. This could include; provisioning of different accounts, preparing and assigning devices, and guiding the new staff on first login.
- Track all software materials and licenses, performing routine inventories and filing.
- Compile, maintain, and file reports, records, and other documents as required.
- Responsible for the procurement process. From obtaining vendor quotes, inputting purchase requests, obtaining purchase orders, to receiving deliveries.
- Work closely with the Finance Department to ensure all district policies and best practices are being followed.
- Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
- Follow district safety protocols and emergency procedures.
Mental Demands/Physical Demands/Environmental FactorsTools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking,
grasping/squeezing, wrist flexion/extension, reaching
Lifting: Moderate lifting and carrying (up to 44 pounds)
Environment: Occasional prolonged and irregular hours; occasional district wide travel; May be required to be on-call 24 hours a day.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Job Summary
JOB TYPE
Full Time
SALARY
$62k-78k (estimate)
POST DATE
05/21/2024
EXPIRATION DATE
07/12/2024
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