Description

Housing Stability Case Manager - Permanent Supportive Housing - Site Based

Are you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you! 

At COH, we strive for: Caring for Families. Improving Lives. Leading Change 

Our Approach and Values: 

We?care for families?by providing direct services with a focus on prevention, healing, and wellness. 

We?improve lives?by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. 

We?lead and advocate for system change?to address the effects of historical and current racial inequities on health outcomes and housing opportunities. 

We?embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. 

We?strive for excellence?in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. 

Position Summary:
We are seeking a passionate individual who is eager to serve underserved individuals in DC and values the impact that having hope can offer. We follow a Housing First model and philosophy and work to keep families – all along the continuum of homelessness – safe with a roof over their heads. As a Housing Stability Case Manager, you will give families the support they need at the most pivotal times, building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. This is a site-based position responsible for providing client-centered case management services involving home visits, referrals to community resources, goal planning, and community collaboration. You will have a direct impact in people’s lives. 

Salary – Indeed provides its own estimated salary calculator and is not affiliated with COH’s range. The salary for this position starts in low 50’s and is based on education and experience.

Highlighted Duties and Responsibilities:

• Support families in gaining and maintaining housing stability through developing case management plans that incorporate goals for both adults and children related to core areas: finding stable housing; increasing income; and family stabilization and support;
• Meet face to face with families on caseload in their homes to pursue goal-related tasks, review progress, and address barriers to accessing services;
• Conducts scheduled and unscheduled home visits and provides tenant education in accordance with program contract guidelines, and as needed. 
• Works consistently within a housing-first framework (i.e., providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment), ensuring that services offered are strengths-based and client-centered.;
• Network with community resources for housing, employment, emotional wellness services, training, etc., and connect families as appropriate, including to COH health services;
• Engage families and assess needs, preferences, and strengths;
• Demonstrate empathy and flexibility in responding to families’ needs and requests while fostering independence;
• Act as a liaison with landlords and other community supports as needed;
• Participate in multidisciplinary meetings, trainings, and regular supervision.

Requirements

Minimum Qualifications:

• Bachelor’s degree in social work or related field required or 4 years social service experience.
• For Bachelor’s of Social Work degree or Master’s of Social Work degree holders, the appropriate DC license must be obtained prior to start date.
• Minimum one year work experience in social service or related field preferred.
• Prior experience working with individuals or families experiencing homelessness and/or living in poverty strongly preferred.
• Strong interpersonal, conflict-resolution, and organizational skills required.
• Ability to work independently and as a team required.
• A valid driver’s license and regular access to a car, as well as proof of auto insurance, required for staff working in scattered site housing programs. 

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!
• In relation to remote work versus on-site expectations, this position is classified as the following: 
• Hybrid: Remote work and on-site work requirements are generally split roughly 50/50. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.