Remote Medical Customer Service Specialist - Part Time

• Organization

• Shared Services Center - Fort Smith

• Apply Now

• Location FORT SMITH , AR ( Shared Services Center - Fort Smith ) Part Time
• Department Business Office
• Field Finance and Accounting

• Location FORT SMITH , AR ( Shared Services Center - Fort Smith )

• Department Business Office

• Field Finance and Accounting

• Part Time

Job Description

This is a part time position.

The training hours are Monday-Friday from 8:00am CST to 5:00pm CST for the first three weeks.

The working hours are Monday-Friday from 1:00pm CST to 5:00pm CST. This schedule will occur after the first three weeks of training. 

This is a remote position. 

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters – What’s in it for you:

• Starting pay: $15.50/hr-$18.00/hr
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• Paid holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

Essential Duties:

• Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the
  next level using sound judgment
• Using a computer to navigate screens to notate and effectuate a positive patient experience
• Perform administrative duties by managing email, completing assignments, and other duties
• Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

Job Requirements

• Be at least 18 years old with a high school diploma or GED
• Demonstrated ability to navigate a computer
• Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
• Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
• Ability to type at least 30 words per minute
• Must have reliable, consistent transportation
• Ability to pass a background check and a drug screen

Wow Factors

• Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
• Billing or other revenue cycle certifications

INDSS