JOB SUMMARY:

The Care Coordinator is responsible for attending to patients on the phone and in person. The incumbent will coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support the delivery of quality patient care to the population we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Upholds and supports the mission, philosophy, objectives, policies and ethics of CHSI.
2. Protects organization’s value by keeping information confidential and complying with HIPAA regulations.

1. Translate for patients and Providers as necessary.
2. Per Providers order and/or under “standing orders” with the supervision of the RN, MA will perform clinical procedures within the California MA scope of practice.
3. Returns calls to patients and documents all communications in EHR; follows all guidelines of CHSI patient communication protocol.
4. Handle emergencies appropriately and seek qualified help when required per CHSI policy and protocols.
5. Ensures patient readiness prior to Provider entering the exam room.
6. Will chaperone/assist the patient with the Provider as required by policy.
7. Complete all required charting. Review Providers orders and ensures they are followed/completed.
8. Obtain patient’s signature on all forms where it is required.
9. Maintains timeliness of specimens through the use of the laboratory report.
10. Will scan patients’ paperwork in EHR as required.

1. Responsible for completing electronic health record (EHR) tasks per CHSI policy and processing all referrals; (i.e. referrals to any and all outside organizations, and following any and all specific guidelines required by these organizations).
2. Notifies patient of scheduled appointment date/location and instructions for type of referral, when applicable.
3. Responsible for processing all stat, urgent, and routine referrals per CHSI policy. Utilize the referral report daily for timeliness and accuracy.
4. Refer pending referrals to Site Manager (SM) when timeliness exceeds policy and sends a weekly report on open/pending/closed referrals to the SM.

1. Follow the required guidelines determined by each individual insurance plan/program.
   (i.e. PACT (Family planning program), (PE) presumed eligibility, sliding fee discount program, state health plans, Managed Care, etc.)

1. Coordinates and schedules referral initial appointments and follow-up appointments as designated.
2. Interact with patients’, physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information.
3. Coordinate, processes, and routes all paperwork as required to meet physician and CHSI requirements.
4. Demonstrate courtesy and helpfulness toward patients and their families

1. Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
2. Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:

There are no current supervisory duties required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) required.
• Knowledge of medical terminology, procedures and diagnosis strongly preferred.
• Must possess good customer service including verbal and written communication.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others.
• Ability to deal effectively with changing situations and stressful environment.

• Experience working with an electronic health records (EHR) system desirable.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

• High School graduate or equivalent
• (Back Office) Medical Assistant Certificate required from an accredited school
• Current American Heart Association (AHA) BLS Certificate required and must be maintained
• Venipuncture, Injection and Phlebotomy Certifications required
• One year or more of MA experience preferred
• Electronic Health Record (EHR) experience preferred