We’re seeking a full-time Administrative Generalist. Want to make a difference in YOUR community?

Come work at Community Health Partners- Bozeman (CHP)! It’s a great place to work! We serve our community members by providing patient centered care with compassion and without judgment. CHP is affordable care for everyone. At CHP, we pride ourselves on giving you the ability to collaborate with other professionals feeling valued and respected as a team member. If you are interested in joining our great community, you will find CHP a meaningful and rewarding place to work.

To apply, please send resume, references and letter of interest to Crystal Vaughn. CHP is an Equal Opportunity provider and employer. Background screen required upon offer. Check out our web site at www.chphealthmt.org.

What we want from you:

· Someone who wants to serve our community

· Someone who is eager to learn

· Team player

· Someone that can multi-task and work in a fast-paced environment

What you will get from us:

· Health and dental insurance covered for full-time staff. Cost sharing for part-time staff

· Life insurance- 10K employer sponsored life and AD&D policy

· 403B retirement account in which CHP matches 3% of what you put in monthly (matching after one year of employment)

· Health Savings Account with employer contributions, if applicable

· Employee Assistance Program

· Wellness Program

· Competitive wages, paid major holidays, and paid time off

· Lastly, we care about YOU and our COMMUNITY

Position Summary:

Under the general supervision of the Administrative Coordinator or Lead, functions as a member of the primary health care team with primary duties of : ensuring access through phone answering, appropriate appointment scheduling, communicating sliding fee discount eligibility information and accurate collection of patient information required for federal grant and revenue collection, , typing, data entry, computer operation, copying, electronic filing and retrieving Electronic Health Record (EHR) charts, reviewing registration charts for completeness, and miscellaneous business office related functions.

Essential Job Functions:

Front Desk (Registration) Duties

1. Greets and receives patients warmly. Initiates visit by gathering relevant demographic and financial documentation. Reviews patient insurances and slide eligibility with patient. Accurately enters information into the EHR.

2. Requests and collects payment for visits including phone payments. Accurately records all payments and submits data daily to CHP billing staff per CHP policies and procedures. Balances daily activity/cash drawer.

3. Monitors patient waiting status in waiting room alerts clinical care team of information as needed.

4. Acts as an information source to outpatient clinic visitors, staff and patients.

5. Schedules future appointments per the scheduling guideline.

6. Provides back-up telephone coverage.

7. Provides back-up schedule management by filling cancellations and no-shows appropriately.

8. Scans and electronically files documentation accurately and in a timely manner.

9. Checks patients out per procedure.

POD Duties

1. Answers phones quickly and warmly. Efficiently meets the patient’s needs while utilizing the triage guideline.

2. Actively manages the provider schedule. Schedules patients appropriately, proactively works waitlists to fill cancellations.

3. Works with pod team to comb schedule to ensure patients are appropriately scheduled with the correct provider, and in the correct length appointment.

4. Scans and electronically files or routes lab and x-ray results, medication refill requests, dictation, and other paperwork in patient charts in a timely manner.

5. Works with pod team to acquire records from outside providers as required. Monitors response of outside providers until complete.

6. Works with pod team to send schedule referrals, labs, and imaging. Set recalls per guidelines and follows up.

7. Prepares and sends copies of medical records for requested releases.

8. Conducts appointment reminder calls daily. Proactively anticipates patient payment needs by reviewing patient’s slide eligibility when booking an appointment or confirming the appointment.

General Responsibilities

1. Understand and adheres to HIPAA regulations.

2. Ability to report to work as scheduled and work a flexible schedule when needed, which may include travel to other sites.

3. Participates in problem solving and Continuous Quality Improvement (E2) and risk management activities by applying LEAN principles, engaging in Patient Centered Medical Homes and working to implement patient centered communication skills.

4. Maintains pleasant, professional atmosphere in working with patients, practitioners, and other clinic personnel and the general public.

5. Appropriately documents patient communication in the electronic health record.

6. Maintains records (including in the EHR) accurately.

7. Corresponds with teammates in person and electronically in a professional, timely manner.

8. Shares knowledge and skills with coworkers.

9. Performs other administrative duties as requested by the management team.

Skills and Attitudes

1. Demonstrates CHP’s Core Values

a) People-Centeredness: We empower all people to be agents of their own health and well-being.

b) Compassion: Ability to be friendly, empathetic, courteous and an adept communicator with customers and staff. Meet people where they are without judgement.

c) Accountability: The ability to prioritize work and do what we say we will do.

d) Integrity: Ability to set priorities, be organized, be a self-starter and hold ourselves to the highest standards.

e) Continuous Improvement: Ability to work in a team or independently, sharing responsibilities and duties to make positive change.

f) Excellence: Deliver outstanding value and results.

2. Experience working with limited resource populations.

3. Ability to work with grace under pressure.

4. Ability to resolve interpersonal conflict in a straightforward and timely manner.

5. Ability to treat both staff and patients with respect.

6. Ability to navigate technology efficiently.

7. Ability to gracefully accept and respond to feedback.

JOB QUALIFICATIONS:

High School Graduate or equivalent required.

Experience in personal computer use and business office management procedures required.

Must be skillful in working with the public and handling many tasks.

Medical related work experience preferred.

Job Type: Full-time

Pay: From $19.05 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Wellness program

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Bozeman, MT 59715: Relocate before starting work (Required)

Work Location: In person