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Want to make a difference in YOUR community? We are seeking one part-time (24 hours/week) and one full-time (38 hours/week) Bilingual Administrative Generalists for the Bozeman location.
Come work at Community Health Partners-Belgrade(CHP)! It’s a great place to work! We serve our community members by providing patient centered care with compassion and without judgment. CHP is affordable care for everyone. Bilingual English/Spanish preferred. At CHP, we pride ourselves on giving you the ability to collaborate with other professionals feeling valued and respected as a team member. If you are interested in joining our great community, you will find CHP a meaningful and rewarding place to work.
To apply, please send resume, references and letter of interest to Kaleena Uber. CHP is an Equal Opportunity provider and employer. Background screen required upon offer. Check out our web site at www.chphealthmt.org.
What we want from you:
What you will get from us:
JOB SUMMARY:
Under the general supervision of the Administrative Coordinator or Lead, functions as a member of the primary health care team with primary duties of : ensuring access through phone answering, appropriate appointment scheduling, communicating sliding fee discount eligibility information and accurate collection of patient information required for federal grant and revenue collection, , typing, data entry, computer operation, copying, electronic filing and retrieving Electronic Health Record (EHR) charts, reviewing registration charts for completeness, and miscellaneous business office related functions.
JOB RESPONSIBILITIES:
Front Desk (Registration) Duties
1. Greets and receives patients warmly. Initiates visit by gathering relevant demographic and financial documentation. Reviews patient insurances and slide eligibility with patient. Accurately enters information into the EHR.
2. Requests and collects payment for visits including phone payments. Accurately records all payments and submits data daily to CHP billing staff per CHP policies and procedures. Balances daily activity/cash drawer.
3. Monitors patient waiting status in waiting room alerts clinical care team of information as needed.
4. Acts as an information source to outpatient clinic visitors, staff and patients.
5. Schedules future appointments per the scheduling guideline.
6. Provides back-up telephone coverage.
7. Provides back-up schedule management by filling cancellations and no-shows appropriately.
8. Scans and electronically files documentation accurately and in a timely manner.
9. Checks patients out per procedure.
Pod Duties.
1. Answers phones quickly and warmly. Efficiently meets the patient’s needs while utilizing the triage guideline.
2. Actively manages the provider schedule. Schedules patients appropriately, proactively works waitlists to fill cancellations.
3. Works with pod team to comb schedule to ensure patients are appropriately scheduled with the correct provider, and in the correct length appointment.
4. Scans and electronically files or routes lab and x-ray results, medication refill requests, dictation, and other paperwork in patient charts in a timely manner.
5. Works with pod team to acquire records from outside providers as required. Monitors response of outside providers until complete.
6. Works with pod team to send schedule referrals, labs, and imaging. Set recalls per guidelines and follows up.
7. Prepares and sends copies of medical records for requested releases.
8. Conducts appointment reminder calls daily. Proactively anticipates patient payment needs by reviewing patient’s slide eligibility when booking an appointment or confirming the appointment.
General Responsibilities
1. Maintains pleasant, professional atmosphere in working with patients, practitioners, and other clinic personnel and the general public.
2. Appropriately documents patient communication in the electronic health record.
3. Maintains records (including in the EHR) accurately.
4. Corresponds with teammates in person and electronically in a professional, timely manner.
5. Shares knowledge and skills with coworkers.
6. Works independently as well as functions as a care team member.
7. Performs other administrative duties as requested by the management team.
8. Furthers the mission of CHP through active support of the strategic goals.
9. Participates in problem solving and Continuous Quality Improvement (E2) and risk management activities by applying LEAN principles, engaging in Patient Centered Medical Home and Meaningful Use recognition programs, and working to implement patient centered communication skills.
10. Understand and adheres to HIPAA regulations.
Skills and Attitudes
1. Experience working with limited resource population.
2. Ability to work with grace under pressure.
3. Ability to work in a team and to share responsibilities and duties.
4. Ability to resolve interpersonal conflict in a straightforward and timely manner.
5. Ability to set priorities, multi task, be organized, and be a self-starter.
6. Ability to be friendly, empathic, and an adept communicator.
7. Ability to treat both staff and patients with respect.
8. Ability to navigate technology efficiently.
9. Ability to gracefully accept and respond to feedback.
10. Ability to report to work as scheduled and work a flexible schedule when needed, which may include travel to other sites.
Job Type: Full-time
Pay: From $19.05 per hour
Benefits:
Schedule:
Work Location: In person
Full Time
Ambulatory Healthcare Services
$45k-61k (estimate)
09/23/2023
08/20/2024
chphealthmt.org
LIVINGSTON, MT
25 - 50
1997
LAURIE FRANCIS
$10M - $50M
Ambulatory Healthcare Services