Essential Functions

• Analyzes and organizes office operations and procedures such as typing, bookkeeping, flow of correspondence, filing, requisition of supplies and other clerical duties;
• Assists in implementation and carrying out policies and procedures for documenting, storing, and retrieving information and or processing medical and legal documents, insurance data, and correspondence requests, in conformance with federal, state and local statutes and CHCCW policies;
• Ensures the dental clinic is maintained in an orderly manner;
• Evaluates clinic production and revised procedures in accordance with CHCCW policies to improve efficiency of workflow;
• Provides financial oversight, including creation and management of department budget. Monitors revenue and expenses;
• Prepares various reports for senior management staff;
• Attends meetings as assigned by the DOO;
• Coordinates duties of clerical and other clinical staff and examines work for accuracy, neatness, and conformance to policies and procedures;
• Maintains a positive staff relations environment and helps resolve grievances that may arise;
• Adjusts errors and complaints as may occur regarding patient services and accounts;
• Dispenses advice, guidance and direction to carry out administrative strategic plans and procedures, consistent with CHCCW policies;
• Assists with patient billing, maintains billing records, enters financial transactions into patient accounting system as may be required;
• Maintains inventories of medical supplies, office supplies and other materials, and approves orders to be delivered to administration;
• Assists with scheduling appointments, accepts payments from patients, keeps x-ray and other medical records, performs secretarial tasks and completes insurance forms as needed, performs data entry as required;
• Interviews patients regarding insurance and account issues, records information for patients’ charts, and in general, maintains an open dialogue with the community at large;
• May perform or assist subordinates in performing other routine management duties as may be requires;
• Performs other duties as assigned by the DOO