Description

The purpose of this position is to stabilize consumers in psychiatric crisis. Clinician will triage crisis needs, dispatch to mobile crisis, provide community outreach, promote services, assist with linkage, conduct follow-up, and support addressing Social Determinant of Health needs. Clinician will engage with callers to 988 to promote mental health engagement, share resources, and provide brief interventions and clinical support. Clinician will assist callers in achieving and maintaining recovery and resiliency goals in a culturally sensitive and appropriate manner. In accordance with consumers goals and preferences, service(s) shall consist of interventions to facilitate illness self-management, skill-building, identification and use of natural supports, and use of community resources. Work may be stressful due to acuity of consumers symptoms and trauma histories and/or tight documentation deadlines.

Duties and Responsibilities:

• Answer crisis calls in response to mental health crises in various Chicago communities
• Provide crisis intervention services to individuals in crisis, with the goal of immediate symptom reduction and restoration to a previous level of functioning
• Assess the client for indicators of abuse
• Facilitate psychiatric hospitalization when indicated in consultation with supervisor
• As appropriate, provide brief and immediate mental health services or referral, linkage, and consultation with other mental health service providers
• Provide case management, outreach and aftercare services
• Work cooperatively with other members of the crisis team, including co-workers and supervisors
• Maintain compliance with confidentiality policies and procedures at all times
• Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
• Assist with outcome measures
• Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes
• Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor
• Attend clinical meetings and trainings
• Other duties as assigned by supervisor

Location and Work Conditions:

This will be a Hybrid. Clinician will be required to report on site for the purpose of trainings and meetings or other duties assigned. Shifts are in 8-hour increments with day, evening, overnight, and weekend shifts available. Work may be stressful due to consumer behaviors, periods of high call volume, or tight deadlines. Clinician must be willing to work certain weekends, some overnight shifts, and occasional holidays.

Qualifications

Basic Qualifications

• Bachelors degree in Social Work, Psychology, or a related field is required
• One year of crisis experience in a behavioral health or hospital setting is preferred
• Candidate with lived experience, who comes from communities of service and possesses language and cultural competencies is preferred.

Competencies Required (Skills, Knowledge and Experience):

• Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each clients age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture
• Clinical competencies, including motivational Interviewing techniques, as aligned with training mandated by C4
• Knowledge of and ability to use appropriate behavior management techniques
• Understanding of personal and professional boundaries
• Ability to plan, develop and manage multiple projects
• Organizational skills
• Time and stress management skills
• Communication skills to include interpersonal, teamwork, and collaboration skills
• Conflict resolution and diplomacy skills
• Computer literacy
• Problem solving skills
• Excellent interpersonal, verbal and written communication skills
• Ability to plan, develop and manage multiple projects
• Proficient in Windows environment