Overview

At Community Blood Center of Greater Kansas City, we have a passionate enthusiasm for service excellence. We believe diversity drives innovation, and we strive to cultivate a workforce as dynamic and diverse as the communities we serve. CBC seeks creative visionaries who thrive in a culture that fosters growth and advancement. We invite you to build and evolve with a global institution committed to excellence in blood banking, transfusion medicine and cellular therapies, and innovative research. Explore our career opportunities, and learn more about how your skills and expertise can save lives and strengthen communities locally, nationally, and around the world.

Responsibilities

Responsible for taking orders for blood products, services and commercially prepared plasma derivatives. Prepares orders for delivery. Performs final product inspection prior to shipment. Assists with the organization of inventory. Assure the compliance of the Distribution Department with CBC’s quality system requirements.

Essential Functions:

• Upholds a customer service level that ensures every attempt is made to meet the following customer needs: friendliness, understanding and empathy, fairness, options and alternatives and information.
• Monitors and acknowledges orders via on-line ordering system.
• Receives incoming calls. Handles all communication in courteous and professional manner.
• Classifies and processes orders according to urgency. Arranges for appropriate transportation.
• Accurately selects and processes units requiring product modification. Performs irradiation processing when required.
• Stock products in an orderly manner when released to inventory. Stocks and reorganizes other products/supplies as required.
• Accurately select units and processes units requiring product modification. Performs irradiation processing when required.
• Stock products in an orderly manner when released to inventory. Stocks and reorganizes other products/supplies as required. Inspects and appropriately handles inventory returned from customers
• Performs equipment checks and maintain equipment. Prepares and maintains blood shipment boxes.
• Manages incoming specimens: assists internal customers with transportation needs, inquiries and requests, where possible.
• Maintain accurate and complete records.
• Inspects and appropriately handles inventory returned from customers.
• Performs equipment checks and maintain equipment.
• Prepares and maintains blood shipment boxes.
• Facilitates interstate shipments, including shipping documentation and entry of imported units into the computer system.
• Manage nonconforming product/unsuitable product for example, recalls, quarantine, unsuitable returns, according to applicable procedures.
• Accurately selects units and packs orders to maintain acceptable temperatures for shipment. Performs visual inspection of units prior to shipment. Ships miscellaneous transfusion supplies. Ships biohazard orders appropriately.
• Appropriately responds to all alarms.
• Maintains prompt and regular attendance.
• Exemplifies CBC’s Customer Service Mission and Core Values.

Qualifications

• High school diploma or equivalent - Must provide a copy of the transcript.
• Previous customer service experience or performing duties in a related area.

Skills and Knowledge:

• Excellent customer services skills.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Excellent computer skills.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact and diplomacy in dealing with a variety of staff up to and including executive leadership.
• Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
• Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.