Description

Come join the amazing Community Action Program of Belknap-Merrimack Counties team!

We are a private non-profit committed to doing all we can in the fight against poverty. Our legacy goes back to the 1960's and we manage over 70 programs designed to help those who need it most. 

You'll join a team of talented and passionate people who are motivated to make our community as strong and resilient as possible.

HOURS: Monday – Friday, 37.5 hours per week. 

POSITION SUMMARY:

The Intake Staff serves as a member of our Concord Area Resource Center team. Primarily, this position is responsible for processing Fuel and Electric Assistance applications in a timely and accurate manner. 

PROGRAM RESPONSIBILITES: 

• Performs client intake and outreach for Community Action programs. Responsible for verifying and documenting information as required by each program and insuring confidentiality of client information. 
• Familiarizes clients with the Agency and its programs.
• Assists with operating and maintaining the food pantry at the area center, including preparing and distributing food boxes/bags.
• Organizes food pantry, including stocking, organizing and inventory as well as unloading and putting away food from USDA and other donations. 
• Acquires accurate information about other agencies, programs, and services in the area, and refers clients to appropriate services when needed.
• Assists in general office functions, including filing, and cleaning.

AGENCY RESPONSIBILTIIES:

You are part of something bigger than just your program and every CAPBM employee is accountable for delivering the highest quality of service and support to all of our stakeholders including program participants, clients, volunteers, coworkers, contractors, vendors, and any other individual touched by the work we do. 

• Be committed to the Agency's Mission, Vision, and Values.
• Express courtesy and willingness to assist others while providing positive, prompt, and quality assistance to all CAPBM stakeholders.
• Maintain adequate knowledge of all CAPBM programs to make referrals to other CAPBM programs beneficial to the participant.
• Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff per CAPBM policy and procedure. Adhere strictly to the confidentiality of clients, co-workers, and internal business information.
• Present a professional and positive image as a representative of CAPBM.
• Follow established policies and procedures and comply with all safety requirements.
• Communicate proactively with the supervisor regarding workflow, problems, suggestions, etc.
• Contribute to a positive, team-oriented work environment; and attend team and staff meetings as scheduled.
• Be punctual for scheduled work, use time appropriately, and complete work in a timely fashion with minimal errors.

CAPBM FULL TIME BENEFITS

• Paid Time Off – Earn up to four weeks in your first year
• Paid Holidays – 12 per year
• Health Insurance (with Free Dental and Vision)
• Health Reimbursement Account
• Health Insurance Buyout
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Voluntary Flexible Spending Accounts (FSA & DCA)
• Employer paid Life Insurance
• Employer paid Short and Long Term Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Voluntary 403(b) with 5% Employer Match After One Year
• Employee Assistance Program (EAP)
• Mileage Reimbursement
• Federal Student Loan Forgiveness Program

For consideration, please submit a resume and cover letter. 

Community Action program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.

Requirements

Experience:

• Two years of prior experience in a human/social services support position.
• A strong desire to assist others in helping themselves is essential.
• Excellent verbal and good written communication skills. 
• Knowledge of local human service agencies and programs.
• General office skills including data entry.

Education:

• High school diploma or equivalency credential. 

License/Certification:

• Successful completion of criminal record check.
• Valid driver’s license with access to reliable transportation for required travel.