Position Summary:
Under the direction of the Program Supervisor, the Supportive Services for Veteran Families (SSVF) Case Manager provides comprehensive case management, referral, and supportive services to qualified veterans and their families. The SSVF Case Manager works directly with eligible participants, SSVF team members, partner agencies, and landlords/property managers countywide to develop, arrange and coordinate case plans towards the goal of independent housing. Supports CAPSLO mission by providing direct services to SSVF clients in an effort to assist them in self-sufficiency and obtaining independent housing.
Required Education and Experience:

• Bachelor’s Degree in Social Work, Psychology, Family Studies, Human Services or related field and four (4) years of experience providing direct client services such as assessment, evaluation, treatment planning, referral and follow-up to a population comprised of homeless individuals or families, Veterans, parolees or probationers, the mentally ill, the chronically ill, or high risk youth.

Preferred Education and Experience:

• Veterans with other than dishonorable discharge preferred.

License & Certifications:

• Must have dependable, insured transportation, and a valid California Driver License (mileage to be reimbursed) and acceptable driving record.
• A DMV printout and proof of insurance will be required.

Essential Functions:

• Conducts a needs assessment to identify vulnerability and make referrals for services.
• Develops a Housing Stability Plan with goals, responsibilities and timeframes based upon prioritized problems list.
• Reviews and documents updates for Housing Stability Plan on a monthly basis.
• Provides relevant referrals to agencies and service providers based upon the goals and objectives mutually agreed upon with the client. Advocates for clients with agencies and service providers to minimize barriers to clients receiving needed services. Follow up with referrals to ensure that clients receive and access necessary services in a timely manner.
• Assists client(s) in developing a savings and budget plan in preparation for eventual independent living.
• Coordinates services with other SSVF/non-SSVF service providers including: legal assistance, alcohol/drug and mental health providers, job skills training providers, income stabilization and support providers, and benefits providers.
• Communicates progress towards independent living with community partners, when appropriate.
• Works with community partners and Housing Placement Specialists to support efforts at locating and maintaining supportive permanent housing.
• Maintains a professional relationship with clients and conducts all business related activities according to program policy and standards relevant to the case management field.
• Monitors client behavior regarding compliance issues and follows-up.
• Provides consistent limits and expectations regarding program policies and goal achievement.
• Maintains client confidentiality in accordance with program policies and applicable laws.
• Re-evaluates client needs and Housing Stability Plan, at minimum, on a quarterly basis to determine if goals are being met. Develops new strategies and/or modifies previous goals as appropriate.
• Completes all required logs, timesheets, reports and client documentation as required. Maintains statistical information for each individual/family on a weekly basis.
• Maintains a working understanding of the readjustment problems of veterans including; Housing Barriers, Post Traumatic Stress Disorder, Traumatic Brain Injury, alcohol and drug dependency, and other mental health issues.
• Conducts home visits to provide support and identify possible referrals needed to sustain permanent housing.

Additional Responsibilities and Duties:

• Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices; and act in such a manner as to assure at all times maximum safety to one’s self, fellow employees, clients and children.
• Performs other duties as needed.

Knowledge, Skills and Abilities:
Knowledge:

• Must have knowledge of local human services delivery system.
• Must be computer literate with basic knowledge of Microsoft Word, Excel and data tracking programs.

Skills:

• Must have strong verbal and written communication skills.
• Must have crisis intervention, de-escalation, and conflict resolution skills.

Abilities:

• Must have experience counseling and ability to motivate and problem solve.
• Must be able to handle several ongoing projects and have demonstrated organizational skills in former positions.
• Must have the ability to show warmth and appreciation of human growth at all levels and understand the process of gaining trust and credibility with high-risk individuals and families.
• Must be able to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability or socio-economic level.
• Must be self-motivated and able to work independently and with minimal supervision.
• Must understand, uphold, and continue working toward accomplishing the mission, strategic goals and performance measures of the agency.

Supervisory Responsibility:

• This position has no direct supervisory responsibilities.

Work Environment:

• Requires working indoors in temperature-controlled environment with some exposure to copier and printer chemicals/fumes.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical:

• Position requires intermittent sitting, standing, walking, twisting, and bending.
• Must be able to lift 30 pounds.
• Simple grasping and hand manipulation required, as well as reaching above and below shoulder level.

Travel:

• Will require frequent travel within the San Luis Obispo County area with occasional travel to Central Headquarters in San Luis Obispo.
• Must have a valid California Driver’s License, and a reliable vehicle available for business use (mileage reimbursed) and acceptable driving record.

Additional Eligibility Qualifications:

• Must be at least 18 years of age by date of hire.
• Must comply with the CAPSLO COVID-19 Vaccination Policy, either being fully vaccinated or sign a COVID-19 vaccination declination form.
• Based on program, a current TB skin test/Chest X-Ray may be required.
• Employment is contingent upon meeting all applicable job requirements and background requirements. A criminal history clearance is required prior to employment.
• Upon hire, agency staff will check the Megan’s Law (or the current sexual predator website) to ensure each staff being hired is clear for employment. Agency staff will check the website annually to ensure all program staff are cleared to work.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable Accommodations:
I have read and understand the Essential Functions of this position, including the Responsibilities and Duties. I also acknowledge that the Responsibilities and Duties for this position may change in the future with or without prior notice.
I further understand that I can request a reasonable accommodation, should one be necessary for me to carry out the Essential Functions of this position. I can perform these with or without reasonable accommodation.
Benefits & Perks:
Stay Healthy!

• Keep yourself healthy with our comprehensive Medical, Dental, Vision and Life Insurance plans (Did we mention we pay your monthly premium at 100% if you are full time, YES…100 %!)
• Keep your family healthy with the same comprehensive Medical, Dental, Vision available for you to purchase!
• Address everyday concerns with access to our Employee Assistance Program for you and your family.
• Get involved with company-sponsored monthly wellness challenges!

Be Financially Fit!

• Save for your future by enrolling into our retirement plan with generous company matches after 6 month.
• Set aside pre-tax dollars to cover medical or child care expenses through our Flexible Spending Plans.
• Utilize Discounts from our partners (reduced rates for pet insurance, cell phone services, car rentals and more).

Take time for you!

• Relax, recharge, and reconnect with friends and family or plan your get away for a few days while using your vacation time awarded to you every pay period!
• Relax when you are sick, rest assured you are covered by your awesome team and accrued paid sick time!
• Enjoy the holidays! You get 14 of them…PAID!

Have fun at work!

• Celebrate birthdays and anniversaries with your team!
• Join one of our committees and meet employees across the agency.
• Rock your CAPSLO provided hats, t-shirts, sweaters and more!
• Be you!