JOB SUMMARY

Position Title: Intake Specialist

Program: Early Learning Resource Center (ELRC)

Classification: Permanent/Full-Time/Hourly

DUTIES AND RESPONSIBITIES

Data Management

• Processing intake applications and managing documentation for new families efficiently and in accordance with DHS policies and regulations. Following protocols to determine eligibility for subsidized childcare.
• Ensures all applications submitted are complete, documentation is accurate, and timely for families applying for subsidized childcare through ELRC
• Works independently, efficiently and with integrity
• Maintains confidentiality of protected customer and program information

Collaboration & Teamwork

• Assists with coverage when someone is out or when projects/deadlines need to be met.
• Works with coworkers in a respectful, meaningful way to best serve the customers.
• Works collaboratively with other ELRC staff and departments to ensure seamless delivery of services.
• Complies with office procedures and policy.

Customer Service

• Provides excellent customer service.
• Responds to customer’s concern and works towards resolution.
• Provide resources and referral as needed.
• Performs other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in related field and 3 years’ experience; OR Associates Degree in related field and 3-5 years related experience; OR HS Diploma and 5 years’ experience in related field.
• Ability to write accurate, complete and professionally.
• Ability to maintain consistent accurate records, handle multiple tasks and work with minimum level of supervision.
• Excellent verbal and communication skills
• Strong organizational skills in managing complex tasks with autonomy.

**Please see attached for full job description**

WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked per year
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.