Under general supervision performs both front office and back office duties to include related support services.

DUTIES AND RESPONSIBILITIES:

1. Assists with the day-to-day operations of the front and back office. Ensures that all medical assistant tasks and duties are completed in a timely and efficient manner. Assists in the coordination of referrals, and patient communication.

2. Administers injections, assists with non-invasive and direct patient care procedures, such as EKGs, vision and hearing screenings, waive testing. Assists with medical examinations as specified and within the medical assistant scope of practice.

3. Obtains patient medical history, vital signs, and ensures that all quality metrics are completed and documented in compliance with the centers regulatory and accreditation agencies. Participates and prepares for Center internal/external audits. Ability to perform medical assistant duties in all areas.

4. Maintains inventory of medical supplies, immunization and operating supplies. Ensures that all equipment is calibrated, charged, and cleaned. Maintains and stocks required medical supplies in exam rooms.

5. Registers patients to include, updating patient information, data entry of demographics, and any other required information as described by policy. Verifies and activates appropriate patient insurance plans as needed. Ensures accurate posting of encounter data and posts to appropriate funding/insurance plans.

6. Completes end of day reconciliation reports, ensures that cash collected reconciles with system cash report and ensures that cash is secured and deposited into safe at end of day.

7. Prepares for next day clinic by identifying appointment types and chart preparation; Updates proof of income, pre-registering patients, and screening patients for program eligibility.

8. Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists with other departments as appropriate.

9. Performs other related duties as assigned.

JOB QUALIFICATIONS:

High school diploma or equivalent required

Minimum one (1) year experience as a Medical Assistant and/or a Medical Assistant Diploma and/or a Medical Assistant Certification 

Experience with EMR/EHR preferred

Experience in a primary health care setting preferred

Knowledgeable of personal computers

Certified in Basic Life Support (BLS), American Heart Association

Scheduled hours and/or work locations are subject to change

REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS:

Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands.

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet.

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.

Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors

Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.