Overview :

The Concierge is a critical team member responsible for providing excellent customer service and acting as the first point of contact for guests, visitors, and vendors.

This dynamic role requires adaptability, strong communication skills, and the ability to handle a variety of tasks in a fast-paced environment.

The Concierge plays a vital role in creating a positive and welcoming experience for everyone they interact with.

Key Responsibilities :

• Greeting and assisting guests, visitors, and vendors in a warm and friendly manner.
• Providing information and directions about the establishment, services, and local area.
• Handling inquiries, concerns, and requests promptly and efficiently.
• Assisting with check-in procedures and ensuring a smooth guest experience.
• Arranging transportation, making reservations, and coordinating various services for guests as requested.
• Assisting with luggage and coordinating with other team members to ensure guest satisfaction.
• Managing concierge desk operations, including check-ins, phone calls, and administrative duties.
• Ensuring safety and security by monitoring entrances and authorizing access for authorized individuals.
• Responding to emergency situations and providing general assistance to guests when needed.
• Anticipating guests' needs and providing personalized service to enhance their experience.

Qualifications :

Excellent interpersonal and communication skills.

Ability to remain calm and professional in a fast-paced and ever-changing environment.

Knowledge of the local area, attractions, and services.

Experience in a customer service or hospitality role is preferred.

Familiarity with reservation systems and other related software is a plus.

Benefits :

• Employee Referral Bonus Program
• Paid Training
• Medical, Dental, Vision, Life Insurance, and Health Savings Accounts
• 401k available to all employees
• Tuition Reimbursement
• Employee Assistance Fund
• Flexible Shifts
• Career Advancement Opportunities
• Discount Programs

About Commonwealth Senior Living : Commonwealth Senior Living is an esteemed senior living organization, employing approximately 2,000 dedicated associates.

As a four-time recipient of the Great Place to Work certification, we are recognized for our commitment to our employees and the quality care we provide to seniors.

Join our team and make a positive difference in the lives of our residents.

At Commonwealth Senior Living, we firmly believe in providing equal employment opportunities to all employees and applicants for employment.

We are committed to creating an inclusive and diverse work environment, free from discrimination and harassment of any kind.

We steadfastly prohibit any form of discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We uphold these principles in accordance with the highest standards set by the law and strive to foster a workplace where every individual is respected, valued, and empowered to thrive.

Last updated : 2024-05-17