Description

Commonwealth Pain & Spine (CP&S) is one of the fastest growing, progressive, comprehensive pain management groups in Kentucky and Southern Indiana. Our team of friendly physicians are all board certified in pain medicine and anesthesiology and take the time to educate our staff. Our facilities are brand new with the latest technology. We have a team/family-oriented culture with great hours, competitive pay, benefits, and open interaction between our staff and management. 

Job Summary: 

Commonwealth Pain and Spine is looking for a passionate, tech savvy LPN to serve in this crucial role of delivering high-quality phone-based nursing services to our patients and will contribute to enhancing patient outcomes and ensuring seamless phone-based care delivery. You will work closely with our interdisciplinary team of healthcare professionals to monitor patients’ physiological data and provide timely interventions as needed and empower them to make informed decisions about their healthcare, manage chronic conditions, and achieve their health goals. 

As a Licensed Practical Nurse - Medical Care Coach, you will play a vital role in our healthcare organization by delivering high-quality, personalized nursing services to our patients to help them navigate the complex healthcare system and improve their overall health and wellness. 

If you are a dedicated LPN with a passion for providing telephone consultative nursing care and a desire to be part of a forward-thinking health tech company, we encourage you to apply. Join our team and help shape the future of phone-based physiological monitoring and patient care. 

Key Responsibilities: 

Assist in refining and improving phone-based heathcare by monitoring workflows and protocols to enhance the overall quality and efficiency of our services. 

Patient Engagement: 

· Establish and maintain a strong rapport with patients, promoting trust and open communication to help coach them to improved health through goals and education on self-management strategies. 

· Utilize our customized phone-based monitoring platform to review and analyze patients’ physiological data, which will include pain scores, vital signs, activity levels, and other relevant metrics. 

· Conduct thorough assessments of patients’ health conditions based on the collected data, identifying any potential changes or abnormalities. 

· Provide patients with regular check-ins to monitor progress and provide ongoing support. 

Health Education/ Care Coordination: 

· Support the delivery of provider-ordered care plans for each patient, incorporating phone-based monitoring data and the patient’s medical history. 

· Communicate directly with patients via video calls, phone calls, or secure messaging to provide support, education, and guidance on managing their health conditions. 

· Promptly escalate any concerning trends or critical data to the patient’s provider for further evaluation and decision-making. 

· Maintain accurate and up-to-date patient records within our electronic health records (EHR) system, ensuring compliance with privacy regulations. 

Empowerment and Motivation: 

· Support patients in setting realistic health and wellness goals. 

· Monitor progress toward goals and provide positive reinforcement and motivation. 

· Assist patients in overcoming barriers to achieving their health objectives. 

Data Management: 

· Maintain accurate and up-to-date patient records and care plans. 

· Document all patient interactions and interventions in compliance with relevant regulations. 

· Generate reports and track patient outcomes to measure program effectiveness. 

Patient Advocacy: 

· Advocate for the patients’ needs and rights within the healthcare system. 

· Assist patients in navigating insurance, financial assistance, and community resources. 

Compliance and Training: 

· Stay current on healthcare regulations, industry trends, and best practices. 

· Attend training sessions and participate in continuous learning and development. 

Requirements

Qualifications/Education: 

· Current, unrestricted Licensed Practical Nursing License.

· A deep understanding of medical care, strong communication skills, and a compassionate approach to patient support.

· Strong clinical background with experience in phone-based patient monitoring, telehealth, or similar settings. 

· Proficiency in using phone-based monitoring platforms and electronic health records systems. 

· Experience in and a passion for healthcare and improving patient outcomes.

· Excellent communication skills, both written and verbal, to effectively interact with patients and the medical team. 

· Ability to critically analyze physiological data to make informed nursing judgments. 

· Empathetic and compassionate approach to patient care, understanding the unique challenges of remote healthcare delivery.

· Strong organizational skills and attention to detail to maintain accurate patient records and documentation.

· Familiarity with HIPAA regulations and patient privacy standards

· Proficiency in electronic health records (HER) and healthcare software. 

· Some flexibility in work hours may be necessary to accommodate patient needs, including evenings or weekends.