Description

This role is the “face” of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment. The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.

Responsibilities

• Greets and checks patients in and updates appointment status 
• Assists patients with completion of intake forms 
• Inspects forms for completeness and accuracy 
• Calls patients with appointment reminders and reschedules as needed 
• Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department 
• Establishes and maintains positive relationships with referral sources 
• Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards 
• Enters all pertinent patient information and notes into EMR 
• Scans all applicable patient paperwork 
• All other duties as assigned

Requirements

• Exceptional customer service skills 
• Knowledge of current basic medical terminology, coding, eligibility and office procedures preferred
• Strong computer and phone skills
• Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public
• Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
• Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
• EMR, KASPER, INSPECT knowledge and experience preferred

Education

• Medical Front Office experience, preferred 
• Pain management experience, preferred