Title: Sales Support Specialist: Virginia Correctional Enterprises #00249

State Role Title: General Admin Supv/Coord I

Hiring Range: $46,051 - $69,075

Pay Band: UG

Agency: Dept of Corr - Central Admin

Location: VCE Headquarters

Agency Website: https://vadoc.virginia.gov

Recruitment Type: General Public - G

Job Duties

Virginia Correctional Enterprises (VCE) is a manufacturing and service agency that is focused on providing meaningful jobs and work skills for offenders and offering quality goods and services to our customers. For more information on our products, services and locations visit govce.net
To maintain a consistent and timely customer order entry process and assist customers with product selection within the furniture industries as required. Responsibilities include managing incoming inquiries from customers requesting timely updates on project status and executing proactive outbound communications via telephone and email as circumstances warrant.

Minimum Qualifications

Advanced skillset in using Microsoft Office software to include MS Word, Excel, Outlook, and keyboarding techniques with minimal errors. Ability to effectively cross-train in multiple areas of Customer Service. Ability to communicate clearly and professionally in written and oral communications. Ability to maintain attention to detail, provide empathy, listen actively to resolve problems, and multi-task effectively. High School diploma or GED required. Prior administrative experience in an office and/or manufacturing environment.

Additional Considerations

Experience working in an active customer service environment to improve customer experiences and build customer loyalty. Experience with a computerized inventory control system or ERP/MRP system.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

If selected as a finalist with the VADOC, candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Tobacco Free: All VADOC facilities are Tobacco free. Use of all tobacco products is always prohibited on site.
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Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services.

Contact Information

Name: Human Resources

Phone: vcehr.input@vadoc.virginia.gov

Email: EMAILED APPLICATIONS/RÉSUMÉS WILL NOT BE ACCEPTED FOR THIS POSITION

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.