Considerable knowledge of effective customer service and problem resolution techniques. Working knowledge of information systems and computer software such as Microsoft Office Suite and Banner or comparable programs used to produce documents, prepare reports, manipulate data, and scan/index documents. Demonstrated strong data entry skills to include the ability to pay attention to detail. Exceptional oral and written communication skills. Effective time management, prioritization, and organizational skills. Demonstrated ability to communicate effectively with a diverse population of international clientele. Demonstrated ability to interpret, apply, and explain complex policies, rules, and regulations.