VCU's Business Services Department has an exciting opportunity for a Dining Sales and Services Specialist to join our team!
All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, retirement planning and savings options, tax-deferred annuity and cash match programs, generous tuition benefit, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits: https://hr.vcu.edu/current-employees/benefits/a-z-list-of-benefits/.
Position Summary:
We are seeking a proactive Dining Sales and Services Specialist to play a key role in managing customer service operations and sales support for our Dining Services department. Reporting to the Dining Services Manager, this position involves overseeing customer service channels, coordinating office tasks, troubleshooting dining plan system software, and contributing to the program's success.
Typical Duties:
1. Customer Service/Sales Management:

• Handle all customer service activities for Dining Services, including email, phone inquiries, and walk-ins.
• Process walk-in dining plan enrollments and maintain records of dining plan changes, exceptions, and cancellations.
• Anticipate and fulfill customer needs, track all incidents and requests for year-round analysis of peak use and relevant data to ensure effective, consistent response.
• Report vending machine issues to vendors.
• Collaborate with the manager to develop dining plan sales/inquiry talking points.
• Manage university dining accounts- enroll new accounts, and disable cancelled/separated accounts.
• Assist with student events like Open Houses, Preview Days, and Orientation (may require weekends/evenings).

2. Electronic Systems Management:

• Troubleshoot issues with dining plan software, and point of sale systems via phone, web, and email.
• Add POS menu items, tenders, plans, etc. into the university transaction system.
• Accurately register dining contracts in enrollment and billing systems.
• Resolve dining contract audit discrepancies.
• Perform data file maintenance as needed.
• Develop, update, and add to the sales and service procedure manual.

Qualifications:

• Bachelor's degree or equivalent experience.
• Strong organizational and attention to detail skills.
• Excellent communication and customer service skills.
• Proficiency with office technology and software.
• Ability to rapidly pick up new software systems and technology tools.
• Ability to work independently and collaborate with teams.
• Customer service, sales support, or office management experience preferred.
• Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.

Join our dynamic Dining Services team and play a vital role in delivering exceptional customer service and sales support to our community. If you are a proactive, detail-oriented, and adaptable professional, we invite you to apply for this exciting opportunity.
It is anticipated that the incumbent for this position will be based in the office from Monday to Friday during an initial one-year trial period. Upon successful completion of the probationary period, there is the opportunity to explore a flexible work arrangement.