Working knowledge of modern office practices and procedures. Working knowledge of effective customer service techniques. Sound critical thinking skills for independent decision making and problem solving. Strong interpersonal, oral and written communication skills. Demonstrated ability to prioritize and manage multiple projects simultaneously while producing quality work. Demonstrated ability to draft and prepare correspondence, reports, special projects, spreadsheets, agendas and minutes. Demonstrated ability to communicate effectively with professional and para-professional staff, University officials, external agencies and variety of individuals who may seek this office for assistance. Demonstrated ability to coordinate and plan executive level administrative support activities. Demonstrated ability to independently initiate and carry out projects. Demonstrated ability to promote efficient workflow. Demonstrated ability to interpret policies and procedures. Demonstrated ability to coordinate meetings, schedules and travel arrangements. Demonstrated ability to maintain confidentiality.