Title: 00496 - Front Desk Supervisor

State Role Title: Administrative and Office Specialist III

Hiring Range: $32,000

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

Norfolk State University’s Housing and Residence Life seeks applications for the Front Desk Supervisor. This position will assist the Resident Director with creating, coordinating and maintaining a safe, comfortable, and well-maintained residential environment.
Duties and Responsibilities include:
1. Maintains supervision of front desk area during assigned shift, greets customers, answers phones, and provides exceptional customer service at all times.
2. Responsible for providing administrative support for general office tasks, assists with complaints, maintenance reports, issues, and data entry as needed.
3. Serves as the initial first-responder for emergencies, incidents and crises, as needed.
4. Serves as essential personnel.
5. Must be able to work 2:00 pm - 11:00 pm Monday thru Friday.

Minimum Qualifications

1. Must possess excellent interpersonal, written and oral communications skills
2. Must be able to be creative and a self-starter, possess excellent organizational skills.
3. Demonstrated ability to multi-task and prioritize workload, and work well independently or within a team-oriented environment.
4. Must have strong customer service skills.
5. Demonstrated proficiency in MS Word, Excel, Powerpoint.
6. Must be able to work well under stressful, intense conditions.
7. High school diploma or GED, or equivalent combination of training and education that provides the requisite knowledge, skills, and abilities.
EEO STATEMENT
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.

Additional Considerations

1. Considerable experience working in an office setting handling general administrative tasks. 2. Experience working with diverse student populations strongly preferred.
3. Experience with emergency/incident response preferred.
4. Experience working under stressful conditions requiring quick-thinking and analytical skills desired.
5. Must be willing to fulfill responsibilities as essential personnel and be willing to work overtime, as needed.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Must be able to work 2:00 pm - 11:00 pm Monday thru Friday.
Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia’s Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

A 12- month probationary period may be required.

Contact Information

Name: Norfolk State University

Phone: 757-823-8160

Email: Email material not accepted.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.