JOB
Are you a Lean thinker, creative problem solver, and skilled facilitator? Do your talents include creating processes and supporting the people who use those processes? The Pennsylvania Department of Health (DOH) is searching for a Quality Improvement Specialist to work in the Office of Operational Excellence (OpEx). As a Quality Improvement Specialist, you are responsible for implementing a data-driven, department-wide Quality Improvement (QI) and Performance Management (PM) program as part of a team. While QI and PM are interconnected, this position focuses on QI activities. This position utilizes proven methods such as Plan-Do-Check-Act, Kaizen, Lean, or Six Sigma and tools include process maps, fishbone diagrams, root cause analysis, and prioritization matrices to facilitate process improvement and quality improvement throughout the department. The DOH envisions a healthy Pennsylvania for all. The OpEx supports this vision through strategic planning, QI, PM, and accreditation activities throughout the department. If you have experience with process and quality improvement, group facilitation, data-informed decisions, and project management, and you want to use your skills to support public health, we invite you to apply today!
EXAMPLE OF DUTIES
The QI and PM unit serves as internal consultants for program areas throughout the department and involves developing, implementing, and evaluating QI initiatives. With the support of the team, QI Specialists identify gaps in program performance, facilitate structured problem solving, and recommend solutions; while PM involves gathering, monitoring, and reporting program performance data. QI and PM are interconnected. QI activities can be tracked as part of PM. In addition to the technical skills listed above, the QI requires strong skills in project management and facilitation. PM includes creating short- and long-term plans, setting targets, delegating and tracking tasks, reporting progress, and achieving desired outcomes. Facilitation includes asking solid questions, encouraging participation, and coming to consensus. The QI Specialist blends the science of improvement with the art of facilitation.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information: Full-time employment, 37.5-hour work weekWork hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.Telework: You may have the opportunity to work from home (telework) full-time with one (1) day a month in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or: your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.