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5/1/2023 (8:00 PM EDT)

23-03518

Network Software Support Specialist -Legislative Research Commission (LRC)

Employment Type

LEGISLATIVE BRANCH | INELIGIBLE FOR OVERTIME PAY | LRC | 40 HR/WK

Hiring Agency

Legislative | Legislative Research Commission

Location

702 Capital Ave Capitol Annex Room 456 Frankfort KY 40601 USA

Description

The Legislative Research Commission is accepting applications for the position of Legislative Network Software Support Specialist in the Office of Computing and Information Technology. This position is nonpartisan in nature and requires the ability to work with neutrality in a politically charged environment.
The Legislative Research Commission provides staff support to the Kentucky General Assembly. The agency offers unique opportunities to people seeking fulfilling, challenging, and rewarding careers. LRC staff members provide diverse services and are united by the common purpose of supporting the branch of government closest to the people.
The individual selected for this position must have a positive attitude, strong work ethic, attention to detail, and be public service oriented with the ability to maintain a good rapport with LRC staff, state employees, and the general public. The individual must be able to work under stress, with the understanding that during legislative sessions and occasionally during the interim period, working significant amounts of overtime will be required.
This is a permanent, full-time position with benefits including health and life insurance; retirement plan; and paid holidays, vacation, and sick days. Compensatory time is awarded on an hour-for-hour basis with prior approval.
Job Duties:

• Provide daily computer assistance to LRC staff and legislators.
• Onsite and Remote
• Assist with troubleshooting and problem resolution.
• General Hardware questions
• General Software questions
• Remote technologies
• VoIP Devices
• Video Conferencing
• Basic network problems
• Other technology as needed
• Begin using Active Directory for password resets and network account activities.
• Begin using remote control software to connect to other computers.
• Assist with training presentations.
• Assist with equipment in committee rooms.
• Log all service desk interactions.
• Perform other duties as assigned.

Desired Skills and Abilities:

• Beginning knowledge of service desk concepts, practices, and procedures.
• Demonstrated knowledge of Microsoft Office products.
• Strong written and verbal communication skills.
• Customer service skills.
• Strong analytical, troubleshooting, and detail-oriented skill set.
• Ability to work under pressure and meet specific deadlines.
• Ability to resolve routine problems with written instructions or supervision.
• Positive attitude and strong work ethic.
• Ability to understand and uphold the strict confidential nature of legislative work.
• Ability to uphold expectations of a nonpartisan staff member.
• Ability to work extended hours as needed.

Minimum Requirements