Job Title: Manager

Company: Good Foods Grocery

Job Type: Full-Time

About Good Foods Grocery:

Good Foods Grocery is a grocery retailer dedicated to providing natural and organic products to and from our community. Our mission is to promote healthier living by offering high-quality, sustainable, and locally sourced groceries. We are committed to creating a positive impact on our customers and the environment.

Job Description:

We are looking for a dynamic and customer-focused Front End Manager to oversee the front end operations of our natural and organic grocery store. As the Front End Manager, you will be responsible for creating an exceptional checkout experience for our customers and leading a team of dedicated cashiers and customer service staff. Your role is vital in ensuring a seamless shopping experience that aligns with our commitment to healthy living and sustainability.

Key Responsibilities:

1. Team Leadership:
   • Recruit, train, and manage a team of cashiers and customer service representatives.
   • Set performance expectations, provide coaching, and encourage professional development.
2. Customer Service:
   • Ensure excellent customer service, addressing customer inquiries, concerns, and feedback professionally and promptly.
   • Foster a welcoming and inclusive shopping experience for our diverse customer base.
3. Checkout Operations:
   • Oversee the efficient operation of cash registers and other checkout equipment.
   • Ensure accurate and secure handling of cash and electronic transactions.
4. Queue Management:
   • Monitor customer queues, proactively addressing delays, and ensuring speedy and efficient checkout processes.
5. Training and Development:
   • Provide ongoing training for staff on customer service, cash handling, and product knowledge.
   • Maintain awareness of product information, promotions, and sales.
6. Inventory Control:
   • Manage front end inventory, including bags, receipts, and checkout supplies.
   • Monitor and order supplies as necessary.
7. Financial Accountability:
   • Assist with cash management, including making change, balancing registers, nightly deposits and preparing bank deposits.
   • Collaborate with the management team to achieve sales targets and profitability goals.
8. Compliance:
   • Ensure compliance with relevant health, safety, and environmental regulations.
   • Monitor adherence to product labeling, pricing, and organic and natural product standards.

Qualifications:

• Proven experience in front end management, especially in natural and organic product retail.
• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Knowledge of sustainable and organic food products and trends.
• Commitment to promoting healthy and eco-conscious living.
• Familiarity with POS systems and inventory management software.
• Ability to work flexible hours, including weekends and evenings.

Benefits:

• Health, dental, and vision insurance.
• Paid time off and vacation.
• Employee discounts on natural and organic products.
• 401K

At Good Foods Grocery, we are committed to providing our community with the best in natural and organic products. If you are a dynamic and customer-focused professional who shares our passion for healthy living and sustainability, we invite you to apply for this rewarding role in managing our front end operations.

Good Foods Grocery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.