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Position Summary
The Member Services Representative is primarily responsible for delivering effective customer service for all Common Ground Healthcare Cooperative (CGHC) members and stakeholders by utilizing excellent, in-depth knowledge of company products and procedures. This position will assist members and stakeholders in the areas of enrollment, premium payment, invoicing, benefits and claims. The Representative maintains customer satisfaction by using problem-solving skills and resolving issues for stakeholders.
Essential Duties, Responsibilities
Knowledge and Skill Requirements
General Organizational Requirements
Physical Demands and Work Environment
Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. This position operates in a call-center office setting in a very fast-paced environment. This role routinely uses call center system applications, standard office equipment, including computers, phones, headsets, photocopiers, and fax machines. While performing the duties of this job, the individual is regularly required to talk, hear and sit for prolonged periods of time.
Primary Location: CGHC corporate office, 120 Bishop's Way, Suite 150, Brookfield, WI 53005.
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Full Time
$32k-40k (estimate)
03/10/2023
03/04/2029
commongroundhealthcare.org
Brookfield, WI
100 - 200