Commercial Tire is looking for an Inside Sales position in our Spokane location. Our application process is two parts. Please start here and complete the questionnaire. When complete, return to this page and click apply to complete your application.

POSITION OVERVIEW

Identifies customer needs through communication and proper inspection processes.Communicates identified needs and gives suggestions in a professional manner back to the customer. This person primarily works out of a location store.

JOB RESPONSIBILITIES

• Quote prices (via computer) in response to customer requests
• Must maintain Company and store goals in relations to: CFNA applications, SIPING, Alignment units, and lube ticket averages.
• Complete online training as required by management.
• Must answer the phone using the Commercial Tire standards.
• Inspect and diagnose: service, tire, and automotive repairs problems, communicate necessary repairs and/or replacement of tires.
• Notifies customer on special order follow-up.
• Identifies ways to maximizes new sales opportunities within the existing customer base and executes on that plan.
• Recommend additional preventative services to customers using Commercial Tire Standards.
• Monitor customer wait times to ensure customer satisfaction and meeting Commercial Tire standards.
• Maintain a clean and neat work area and appearance.
• Adheres to and supports safe work practices and Commercial Tire’s safety guidelines and standards
• May assist with the Administrative duties
• May assist with the inventory function; receiving, warehousing, delivery
• May assist with picking up and delivering vehicles for customers
• Performs other duties as assigned or needed
• Obtains monthly sales and GP goal (goal set by store manager)
• Obtains monthly unit goals (goals set by store manager)
• Obtains other monthly sales goals as set up the store.
• Actively participates in training and development opportunities
• Supports company safety, professional and operational standards and adheres to all audit requirements

SPECIFIC DELIVERABLES:

Must maintain Company and store goals in relations to:

• 2-3 CFNA applications per week.
• 25% Alignments units Sold vs. Retail Tire Consumer units Sold.
• 40-50% Phone Score for Call Railing Appointments.
• 40-50% Email Collection Rate
• 20-25% Siping units Sold vs. Retail Tire Consumer units Sold.

TRAINING REQUIREMENTS:

• Bridgestone Driving Force: o 2017 Procert, Professional Classes – The Fast Five, Phone Skills Pro and Tire Specialist.

o Tire Industry Association – Basic ATS, Advanced TPMS

• Cooper Sales Pro: Basic Training, Sales Specialist and Sales Leader.
• Valvoline Training: Premium Oil Service, Lubricants Knowledge, Automotive Chemical Products
• Commercial TIA

QUALIFICATIONS – Unless indicated otherwise, these are the knowledge, skills and/or abilities that are preferred

• High school diploma or equivalent
• Minimum of 1 – 2 years tire experience and sales experience.
• Retail TIA training
• Valid Driver’s License and Insurable Driving Record (required)
• Regular attendance and punctually is essential.