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Description:
-Support customers via telephone, online chat and email with order entry for placement and status updates, and pre-sale specifications.
-Provide prompt, accurate answer to order/tracking questions and process order entry requests from customers through telephone, online and email
-Input customer orders and customer transactions into the company’s order entry database
-Checks and releases various order holds as assigned for the position
-Assists with requests on pricing, shipping, product availability, terms and conditions and item information
-Identify and enter sales leads
Additional Skills & Qualifications:
MUST HAVE
-1 to 2 years of recent customer service experience
-Ability and desire to work in a fast-paced environment
-Coachability is required
-High school diploma or GED required
-Proficient computer skills (Microsoft Office Suite, Excel & Outlook) required
-Critical thinking and multi-tasking skills required
NICE TO HAVE
-Bachelor's or Associates degree preferred
-Experience in Salesforce and Oracle preferred
-Bilingual (Spanish or French) preferred
-Candidates that are "Gamers"
-Someone that comes from the Geek Squad from Best Buy
-Someone that works on computers for a hobby
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
$35k-44k (estimate)
05/15/2024
05/30/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.