Comfort Suites San Antonio Alamo Riverwalk is Hiring!!

The Housekeeping Supervisor is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Education & Experience:

· At least 1 year of progressive experience in a hotel or a related field.

· Supervisory experience required.

· Must be proficient in Windows, Company approved spreadsheet and word processing.

Physical Requirements:

· Long hours sometimes required.

· Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements:

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must work well in stressful, high-pressure situations.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.

· Must be able to work and understand financial information and data, and basic arithmetic functions.

Essential:

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner.

· Maintain regular attendance in compliance with QPM Hotels, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

· Comply at all times with QPM Hotels standards and regulations to encourage safe and efficient hotel operations.

· Maintain a warm and friendly demeanor at all times.

· Respond to all guest requests, problems, complaints and/or accidents, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

· Motivate, coach, counsel and discipline all Housekeeping personnel according to QPM Hotels SOP.

· Establish and maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.

· Properly store, secure, and control all housekeeping equipment and supplies to meet business demands.

· Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).

· Conduct monthly guest supplies and cleaning/laundry supplies inventories, ensuring PAR levels are maintained accurately.

· Prepare and conduct all Housekeeping interviews and follow hiring procedures according to QPM Hotels SOP.

· Develop employee morale and ensure training of Housekeeping personnel.

· Inspect rooms daily, and ensure that some rooms are inspected with housekeeping staff on a daily basis.

· Ensure that public areas, guest rooms, and back-of-house areas are cleaned to QPM Hotels standards.

· Ensure guest privacy and security at all times.

· Report all room defects immediately. Follow up on work orders to ensure completion.

· Conduct energetic pre-shift meetings for housekeeping team daily.

· Ensure housekeeping report matches with the PMS room status report and resolve any discrepancies.

· Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.

· Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.

· Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.

· Monitor out-of-order, out-of-service, discrepant and show rooms.

· Must maintain constant communication with front desk staff.

· Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

· Provide training on a rotational basis using Brand standard training to ensure continuous improvement. a

· Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.

· Maintain and monitor “Lost and Found” procedures and policies according to QPM Hotels standards.

· Establish and maintain key control system.

· Focus the Housekeeping Department on their role in contributing to the Cleanliness guest scores of the hotel.

· Review front desk Red Book / Communication Logs for housekeeping requests/issues on a daily basis.

· Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports, and tracking logs.

· Ensure completion of regular maintenance and cleaning projects on a biannual basis.

· Participate in required M.O.D. program as scheduled.

· Perform any other duties as requested by the General Manager.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Every weekend
• Holidays

Work Location: In person