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Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality service and ensuring guest satisfaction. If you have a passion for the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain the cleanliness and organization of the front desk area
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as needed
-help set out and maintain breakfast and some light cleaning at night and possibly some laundry folding towels as well if any need done.
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and demonstrating proper phone etiquette
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Knowledge of hospitality management systems is a plus
- Fluency in multiple languages is an asset
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now to start your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 24 – 40 per week
Benefits:
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Experience:
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Work Location: In person
Full Time | Part Time
$27k-32k (estimate)
05/19/2024
05/29/2024
The following is the career advancement route for Night Auditor/Front Desk Agent positions, which can be used as a reference in future career path planning. As a Night Auditor/Front Desk Agent, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor/Front Desk Agent. You can explore the career advancement for a Night Auditor/Front Desk Agent below and select your interested title to get hiring information.