A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company Position Description: A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company Essential Duties and Responsibilities of a Front Desk Agent: Welcomes customers and guests

* Answers phone calls. * Reads and responds to company emails. * Assists customers in making reservations. * Maintains schedules and reservation records. * Processes visitor check-in and checkout information at hotels. * Assigns rooms and suites to guests. * Draws up and reviews customer billing statements. * Processes customer and guest payments. * Keeps work space clean and orderly. * Sends and receives faxes. * Files guest records. * Performs other miscellaneous clerical duties as necessary. * Resolves customer issues and complaints. * Transfers calls to relevant staff or departments. * Refers customers and guests to management when necessary. * Provides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town. * Passes out brochures and pamphlets regarding the hotel or resort’s amenities. * Describes details of services and amenities to visitors. * Distributes and collects customer satisfaction surveys. * Sends follow-up emails after a guest’s visit to ensure that everything went smoothly

Required Knowledge, Skills and Abilities: * Demonstrates excellent interpersonal skills. * Communicates clearly and effectively. * Works well with other hotel staff to optimize guest experience. * Maintains friendly, professional, and outgoing demeanor. * Exhibits strong organizational and time management skills. * Pays close attention to detail. * Responds calmly and efficiently in stressful situations. * Responds politely to difficult or angry customers. * Is capable of multitasking on an ongoing basis. * Demonstrates familiarity with basic Microsoft computer programs. * Possesses excellent phone etiquette. * Has ability to remember names and faces in order to make guests feel particularly welcome. * Is familiar with the specific details of the company’s mission and goals Education and Experience • High school diploma of GED preferred. * Experience in customer service field preferred. * Brief customer service training required prior to start date Work Environment: Time will be spent at a front desk or concierge station in a lobby. * Typical workdays are 8 hours, but shifts may vary from night to day. * The majority of working hours will be spent interacting with guests and other staff. * Additional time will be spent in an employee office setting. * Light physical activity such as walking and minor lifting is required Job Type: Part-time Pay: $9.00 - $10.00 per hour Schedule: • 8 Hour Shift • Holidays • Weekends

Experience: • Front Desk: 1 year (Preferred) • hotel: 1 year (Preferred) Education: • High school or equivalent (Preferred) Language: • Spanish (Preferred) Work Location: • One location Communication method(s) used: • In person Hours per week: • 10-19 Typical start time: • Varies Typical end time: • Varies Work Remotely: • No

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: 32 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Weekends as needed

Ability to Relocate:

• Augusta, KS 67010: Relocate before starting work (Required)

Work Location: In person