```Duties```

- Perform night audit functions, including reviewing and reconciling daily transactions, balancing accounts, and generating reports
- Ensure accuracy of guest accounts and resolve any discrepancies or issues
- Handle guest inquiries and provide exceptional customer service
- Assist with check-in and check-out processes as needed
- Maintain a clean and organized front desk area
- Monitor security cameras and report any suspicious activity
- Handle emergency situations calmly and effectively
- Collaborate with other hotel staff to ensure smooth operations during the night shift

```Requirements```

- Previous experience in a similar role preferred
- Knowledge of hotel management systems and procedures
- Strong attention to detail and excellent organizational skills
- Bilingual skills (if applicable) to effectively communicate with a diverse range of guests
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Ability to work independently and make sound decisions during the night shift
- Proficient in using phone systems and other office equipment
- Familiarity with hospitality industry practices and standards
- Flexibility to work overnight shifts, including weekends and holidays

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Pay: $11.50 - $14.50 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person