Responsibilities:

- Provide exceptional guest service by greeting and assisting guests upon arrival and departure
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Check guests in and out of the hotel, ensuring accuracy of information and proper payment procedures
- Assist with reservations, including taking phone reservations and inputting them into the system
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Handle cash transactions and maintain accurate records of all transactions
- Collaborate with other hotel departments to ensure a seamless guest experience

Requirements:

- Previous experience in guest services or hospitality is preferred
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Knowledge of hospitality management systems and front desk operations
- Familiarity with hotel phone systems and reservation software is a plus
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in multiple languages is an asset for effective communication with diverse guests
- Strong problem-solving skills and attention to detail

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we would love to hear from you. Apply now to join our team as a Guest Service Agent.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person