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Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to inquiries, providing excellent customer service
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
- Previous experience in hospitality management or a similar role preferred
- Proficiency in using phone systems and handling multiple phone lines
- Excellent phone etiquette and communication skills
- Strong knowledge of front desk operations and hotel procedures
- Bilingual skills (English/Spanish) are a plus
- Ability to provide exceptional guest services and resolve issues effectively
- Familiarity with night audit procedures is desirable
- Multilingual skills are an advantage
At our hotel, we value our employees and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to interact with guests from diverse backgrounds while providing exceptional service. We also provide opportunities for career growth within the hospitality industry.
If you are a motivated individual with a passion for hospitality and excellent customer service skills, we encourage you to apply for this position.
Please submit your resume along with a cover letter highlighting your relevant experience to [email protected]
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 24 – 40 per week
Schedule:
Work setting:
Work Location: In person
Full Time | Part Time
$27k-36k (estimate)
10/25/2023
09/09/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.