Description

Position Summary:

Provide maintenance on residential heating and air conditioning systems according to company standard providing the customer with a high quality experience.

Essential functions and responsibilities:

Demonstrate commitment to developing customer service skills

Perform routine maintenance of HVAC equipment

Identify potential problems affecting current or future performance

Effectively communicate findings with customers

Maintain good working order of company vehicle, report any mechanical issues

Maintain proper stock, parts, tools and safety equipment in company vehicle

Perform duct cleanings at residential locations

Travel to job sites within service area; work with dispatch to ensure schedule is maintained and delays are properly communicated

Participate in company provided training opportunities on latest industry technologies

Identify and report potential opportunities for additional business (newer system, service contracts and additional services

Other duties as assigned

Qualifications

Required Qualifications:

• Valid driver's license and clean driving record, insurable by company insurance
• Ability to work nights or weekends, on a rotating basis, to service emergency needs of our customers
• Possess excellent time-management and communication skills
• Ability to lift, push or pull up to 100 lbs.
• Ability to work outside in a wide range of temperatures
• Willingness to further develop skills through training seminars and classes
• Must be able to pass pre-employment drug screen

Education and Experience:

• Minimum High School diploma, GED or equivalent preferred
• Previous HVAC experience preferred
• Ability to interpret wiring diagrams and blueprints is preferred
• Must possess or be able to acquire EPA certification within 3 months of entering the position
• Knowledge of duct cleaning practices preferred
• Basic written and verbal English language communication skills

Success factors/job competencies:

• Maintain a regularly punctual attendance record, fill out daily timecard accurately
• Adhere to all company safety rules and regulations
• Accuracy of paperwork, labor hours and materials charged to customers
• Maximize number of sales leads, maintenance contracts and product sold
• Cleanliness and organization of company vehicle and job site (customer’s homes)
• Regular use of personal protective equipment
• Come to work ready to work with proper tools and attire
• Obtain certifications to advance in career such as low voltage energy license.
• Effective communication with dispatchers

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be enable individuals with disabilities to perform the essential functions.

Employees must occasionally lift, push or pull up to 100 lbs.; work from heights; work in small crawl spaces. While performing duties of this job employee is occasionally required to walk, sit, stand, crawl, climb, stoop, bend or crouch; use hands to grasp or pick up objects. Employee is exposed to weather conditions that are prevalent at that time. Noise level is usually minimal.