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Supplier Relations Manager
Comerica Bank Livonia, MI
$109k-136k (estimate)
Full Time | Banking 1 Month Ago
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Comerica Bank is Hiring a Supplier Relations Manager Near Livonia, MI

Supplier Relations Manager, Vice President
The Supplier Relations Manager of Enterprise Support Services is responsible for all supplier relationships that are utilized to support print, statement rendering, transportation and mail services. This role oversees supplier performance, invoices, continuous improvement, process changes, etc. The manager actively participates and manages all projects relative to suppliers and various operational shared services activities.
Position Competencies
Successful incumbents have organizational, customer service/client focus, problem solving, and time management skills. Incumbent must possess supplier management experience and be detail oriented.
Position Responsibilities
  • Serve as the primary contact between business unit clients and key suppliers.
    Handle all escalated customer service and Service Level Agreement (SLA) complaints/issues.
  • Facilitate Quarterly Business Reviews (QBR) involving the suppliers and business unit clients as appropriate.
  • Ensure supplier is adhering to Comerica's supplier governance processes and policies.
  • Define and manage performance metrics used to measure effectiveness.
  • Ensure supplier and operations has controls and procedures in place essential to satisfy all regulatory requirements (e.g., GLBA, SOX, privacy, etc.).
  • Maintain all compliance, audit programs required for suppliers.
  • Ensure all required regulatory reviews are completed according to schedules.
  • Manage all third-party risk questionnaires and necessary resulting actions.
  • Ensure critical suppliers performing disaster recovery and business continuity testing.
  • Develop financial plans, forecasting models and ongoing collaboration with Finance to ensure targets are achieved.
  • Negotiate supplier agreements to ensure Comerica's interests are protected
  • Ensure all changes are properly vetted and communicated through Comerica's change management process.
  • Lead various reporting and administrative functions that support payment operations such as user certifications, financial controls, management reporting, metrics dashboard, capacity plans, capability matrixes, etc.
  • Detail Oriented
Qualifications
  • Bachelor's degree from an accredited university OR equivalent experience
  • 8 years of operational experience
  • 3 years of experience in data analytics, measurement skills, and process improvement
  • 3 years of experience in audit, regulatory, and operational risk, and compliance
  • 2 years of experience in strategic, influence, and project management
  • 2 years of experience working with supplier contracts and supplier management
  • 2 years of experience managing large complex financial plans/budgets
Livonia Operations Center
8:00am - 5:00pm Monday - Friday

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$109k-136k (estimate)

POST DATE

04/23/2023

EXPIRATION DATE

05/30/2024

WEBSITE

comericabanktower.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1973

CEO

RALPH W BABB JR

REVENUE

$3B - $5B

INDUSTRY

Banking

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The following is the career advancement route for Supplier Relations Manager positions, which can be used as a reference in future career path planning. As a Supplier Relations Manager, it can be promoted into senior positions as an IT Vendor Relationship Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supplier Relations Manager. You can explore the career advancement for a Supplier Relations Manager below and select your interested title to get hiring information.