Fraud Prevention Investigator
The Fraud Prevention Investigator works in the Enterprise Fraud Management Fraud Resolution Center and assists customers with claims of unauthorized activity on their accounts, Elder Abuse and Identity Theft. The investigator is the single point of contact for the customer, handling the fraud claim from start to finish. Responsibilities include determining the who/what/when/where/how the fraud occurred along with allocating the loss to the appropriate business unit and fraud loss account. In addition, the investigator handles fraud-in-progress phone calls occurring at Banking Centers and takes fraud prevention action steps to minimize losses. The Investigator is responsible for answering calls from internal and external customers, validating the legitimacy of transactions, collecting applicable documentation, dispositioning the case and recovery efforts.

Position Competencies
Successful incumbents possess timely decision making and problem-solving skills. They are action oriented, possess a great deal of integrity and are trustworthy. Ability to multitask, work under pressure and excellent time management skills are key.

Hours
The Enterprise Fraud Management Claims Center is open Monday - Friday from 8:00am - 6:00pm with a rotating evening schedule.