Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Who We Are: The Dotcom Digital Experience team of Comcast Business is transforming how new and existing Small and Enterprise business customers establish and grow a long-lasting relationship with Comcast. The Comcast Business Content Strategy team collaborates closely with Sales, Product, User Experience, Marketing, Customer Communications and Development counterparts to create and deliver the customer-facing digital content, with a stellar customer experience at the forefront of every decision. As part of this, the Content Delivery team is focused on delivering best-in-class eCommerce and self-service experiences for our customers through the end-to-end journey in our Comcast Business digital properties. What We're Looking For: Copywriter, User Experience As a Copywriter on theDotcom Digital Experience team, you’ll work alongside developers and designers to create and maintain copy for products, features, offers and account management on Comcast Business digital properties, ensuring all work aligns with overarching content strategy as laid out by team leadership. You’ll manage your own projects while keeping the copy team and leadership in the loop. You’ll be responsible for creating award-winning copy of your own, while adhering to messaging guidelines and best practices for all products and developing all written elements throughout a given project.

Job Description

Core Responsibilities

• What You'll Do:

  • Work with various stakeholders—design, development, SEO, and marketing and communications teams, among others—to produce UX copy, internal communications, and other pieces as needed

  • Contribute to the team’s overall understanding of product and project relevance and user behavior, specifically from a narrative perspective

  • Maintain accurate, up-to-date copy files; track messaging feedback (from stakeholders and legal reviewers)

  • Produce concepts and copy that are inspired, fresh and engaging

  • Contribute to and help maintain content strategy as set out by leadership

  • Attend team meetings throughout project lifecycle and report on project status

  • Stay up-to-date with and work within developer specs and design best practices

  • Work with copywriting team to ensure cohesion and consistency of quality across all pieces

  • Specializes in content development; helps drive the support and future development for the company's public website and public digital communications channels.
  • Coordinates and contributes to the experience design with content development for external digital communications and websites for the company.
  • Assists with a variety of web and new media projects for the company, and collaborates in special projects for the company where there are additional needs for public web, new media communication and the use of the company's public website.
  • Assists in efforts to expand and enhance the digital delivery channels of the company, improving the content creation and delivery that support the mission of the company.
  • Assesses product, user research, and design requirements.
  • Analyzes relevant internal and external sites to determine best practices.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.